NBT Bank
Relationship Banking Associate
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Relationship Banking Associate
Relationship Banking Associate
Pay Range
$18.50 – $20.81
About the Role
The Relationship Banking Associate provides high-quality customer service and responsiveness to fulfil the needs of both internal and external customers, ensuring satisfaction. This role involves:
- Processing routine transactions accurately and adhering to policies/procedures.
- Identifying and referring sales opportunities to appropriate business partners.
- Supporting basic consumer deposit account openings.
- Managing relationships, resolving issues, and promoting customer satisfaction.
Roles & Responsibilities
Core Responsibilities (65%)
- Efficiently process routine and non-routine transactions with high accuracy:
- Standard teller operations
- Meeting deadlines and adhering to procedures
- Maintain administrative tasks, including:
- Updating records
- Preparing reports
- Daily vault balancing
- Adhere to security controls to prevent financial losses.
- Referral and relationship management to align with business objectives.
Customer Engagement (25%)
- Engage customers through consultative conversations to assess and address needs.
- Handle basic deposit account openings and direct customers to specialist partners when required.
- Prospect and maintain existing customer relationships while identifying new opportunities.
- Take ownership of issue resolution and complaint-handling to ensure responsiveness and satisfaction.
- Collaborate internally to meet customer needs promptly.
Community Involvement (5%)
- Participate in community events supporting the Community Reinvestment Act (CRA).
Additional Duties (5%)
- Perform any further assigned tasks as required.
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Qualifications & Requirements
Education & Experience
- High School Diploma or equivalent
- Minimum one year of experience in:
- Banking-related positions (ideal)
- Equivalent sales/customer service roles
Skills & Competencies
✔ Proficient communication and listening skills ✔ Ability to identify customer needs and sales opportunities ✔Strong organizational, interpersonal and problem-solving skills ✔ Capable of working in a fast-paced, dynamic environment ✔ Excellent teamwork and collaboration skills ✔ Proficiency in computer systems
Physical Requirements
- 50% stationary work, with frequent movement between areas
- Bending/crouching/squatting as needed
- Lifting up to 20 lbs
Why Work at NBT?
At N Championship Bank, we empower employee growth, innovation, and community impact through meaningful contributions.
Key Benefits of Working at NBT
✅ Wellbeing Support
- Generous time-off policies: at least 22 paid days annually (pro-rated at hire).
- Wellness initiatives and flexible work arrangements.
- Health and mental wellness prioritised.
✅ Community Involvement
- Engage in volunteer programs and charitable partnerships to make a positive impact.
- Foster an environment where employee contributions go beyond daily work.
✅ Innovative Culture
- Supportive leadership and a collaborative team culture.
- Every role is valued, with clear opportunities to harness your potential.
✅ Career Growth
- Dedicated training, development programs, and mentorship.
- Pathways for career progression at every experience level.
✅ Stability & Recognition
- Competitive compensation, comprehensive rewards, and performance-based incentives.
- A stable financial institution with over 165 years of experience.
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Employee Benefits
Full-Time Employees
✔ Paid Time Off: At least 22 days annually (pro-rated in hire year). ✔ Parental Leave: Six weeks of paid leave (100% salary). ✔ Comprehensive Medical Coverage:
- Employer bump to HSA eligibility for High Deductible Health Plans. ✔ Dental & Vision Coverage. ✔ Flexible Spending Accounts for healthcare/dependent care. ✔ Employer-Paid Disability Insurance:
- Short-term and long-term (with optional extra coverage). ✔ Life Insurance:
- Base coverage + supplemental options. ✔ Voluntary Benefits:
- Hospital, accident, and critical illness plans. ✔ Retirement Savings Plan:
- 401(k) with matching, optional Roth 401(k), and pension. ✔ Adoption Assistance. ✔ Tuition Reimbursement. ✔ Employee Assistance Program (EAP) for support. ✔ Pet Insurance (because your furry family matters too!). ✔ Financial & Banking Services:
- Help Navigate personal finance.
Part-Time Employees (20+ Hours/Week)
✔ Medical Coverage:
- HSA eligibility bonuses for high-deductible health plans. ✔ Dental and Vision Benefits. ✔ Voluntary Benefits:
- Hospital, accident, critical illness. ❓ Six weeks of paid parental leave at full salary.
All Part-Time Employees (1,000+hours/year)
✔ Retirement Plan Access (100% matching, Roth option, and pension). ✔ Paid Sick & Safe Leave (for health/safety). ✔ Employee Assistance Program (EAP).
Application Note: Applicants must be authorised to work in the U.S.; no Visa sponsorship available.
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