Psicon Ltd
Relationship & Engagement Lead
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Relationship & Engagement Lead
Job Title: Relationship & Engagement Lead
About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we proudly support. Psicon is committed to offering the best psychological support and healthcare available, taking an innovative approach to ensure high industry standards.
About The Role
We seek a Relationship & Engagement Lead to support and strengthen our Associate Clinician Network.
Working closely with:
- The Clinician Support Team Manager
- The Head of Associate Clinician Network
- Operational teams
You will:
- Build and strengthen clinician relationships
- Improve engagement levels
- Ensure smooth delivery of clinical activity across multiple locations and remote services
Key Responsibilities
- Serve as the key point of contact for associate clinicians, fostering strong working relationships and promoting a positive network experience.
- Collaborate with the Clinician Support Team Manager and operational teams to support efficient delivery of clinical services (both site-based and remote).
- Coordinate clinician engagement activities, including:
- Regular remote meetings
- Annual reviews
- CPD events
- Maintenance of the clinician resource hub
- Assist clinicians with operational systems, processes, and queries, ensuring guidance is clear, practical, and timely.
- Work with Quality, Operations, Compliance, clinic coordinators, and bookings teams to:
- Resolve operational issues
- Provide support for complex appointments
- Maintain high standards of service delivery
- Monitor clinician compliance with internal protocols and procedures, escalating concerns when necessary.
- Support audit activity and ensure adherence to:
- Company protocols
- Contractual requirements
- Regulatory guidelines
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Requirements & Qualities
You must demonstrate:
✔ Excellent relationship-building and communication skills, capable of collaborating across clinician, operational, and support teams. ✔ Strong organisational abilities and the capability to manage multiple high-priority tasks in a fast-paced environment. ✔ A proactive, supportive approach to problem-solving, with meticulous attention to detail. ✔ Experience coordinating:
- Meetings
- Events
- Network activities
- Clinician reviews ✔ Confident ability to use IT systems and guide others through processes effectively. ✔ Commitment to:
- Confidentiality
- Safeguarding
- Equality, diversity & inclusion
- Maintaining professional standards
A values-led approach is essential, with the ability to promote:
- Trust
- Integrity
- Commitment
- Kindness in daily work
Location & Working Arrangement
- Main base: Canterbury, Kent (no onsite parking available)
- Core hours: 09:00–17:00
- Hybrid model:
- 2 days in-office (Tuesday & Thursday)
- 3 days home-based (WFH)
- Contract: 37.5 hours per week (Monday–Friday)
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⚠️ Temporary onsite requirement: New hires must work full-time in Canterbury until competency milestones are met.
Why Work at Psicon?
We value our employees as critical to service delivery, investing in their growth and supporting their potential. Our company culture is founded on:
📌 Commitment to excellence in customer service 📌 Efficiency and effectiveness in clinical work 📌 A thriving, engaged workforce 📌 A fully inclusive organisation
Psicon believes that diversity drives innovation. We actively foster an inclusive environment where every team member can excel. All backgrounds are welcome, and we strive to remove application barriers. If you require support during recruitment or interviews, please contact our team at recruitment@psicon.co.uk.
Benefits
- 32 days’ annual leave (including public holidays).
- Flexible annual leave scheme (with options to buy or sell days).
- Well-being support days.
- Birthday lie-in benefit.
- Access to a pension scheme (salary sacrifice option).
- Cycle-to-work scheme.
- Psiconnect Employee Perks (discounts, discounts gateway).
- Blue Light Card membership.
- Pastry Mondays every week.
- Funded social events.
- Well-being bursary support.
Ready to join us? For further information, contact: 📧 recruitment@psicon.co.uk 📞 03308 383 106
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