Psicon Ltd
Relationship & Engagement Lead
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Relationship & Engagement Lead
Operations Hybrid Employed - Relationship & Engagement Lead
Location: Canterbury, CT1 3XJ (2 days in office: Tuesday & Thursday)
About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to deliver autism and ADHD assessments. As an independent organisation, most of our work supports the NHS, a partnership we’re proud to uphold. Our commitment lies in providing the best possible psychological support and gold-standard healthcare. Psicon innovates in service delivery, ensuring high standards across the industry.
About The Role
We’re seeking a Relationship & Engagement Lead to strengthen our Associate Clinician Network. Reporting to the Clinician Support Team Manager and working closely with the Head of Associate Clinician Network, this role involves:
- Building positive clinician relationships and fostering engagement across multisite and remote services.
- Supporting smooth delivery of clinical activity whilst collaborating with operational teams.
- Developing clinician engagement (e.g., remote meetings, annual reviews, CPD events) whilst maintaining an online resource hub.
Principle Duties And Responsibilities
- Key Contact Role: Establish and nurture strong relationships with associate clinicians to promote a positive network.
- Delivery Support: Collaborate with the Clinician Support Team Manager and operational teams to ensure efficient, site-based and remote clinical workflows.
- Event Coordination: Organise structured engagement, including:
- Remote clinician meetings
- Annual reviews
- Professional development (CPD) events
- Resource hub management
- Systems Support: Assist clinicians with operational systems/processes to provide clear, practical, timely guidance.
- Cross-Team Collaboration: Partner with Quality, Operations, Compliance, and booking teams to resolve complex appointments and uphold high service standards.
- Compliance Monitoring: Track clinician adherence to internal protocols/regulations, escalating concerns or breaches.
- Audit and Compliance Support: Ensure equipment, processes and records align with company, contractual and regulatory requirements.
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What We're Looking For
We’re seeking a candidate who excels in the following:
✔ Relationship-building & Communication: Skilled in engaging with clinicians, operational and support teams confidently. ✔ Organisational Skills: Manages multiple priorities effectively in a fast-paced environment. ✔ Proactive Problem Solver: Combines attention to detail with supportive, positive solutions. ✔ Experience with: Coordination of meetings, events, reviews, and network activity. ✔ IT Proficiency: Ability to navigate systems and guide others through pro processes. ✔ Confidentiality & Compliance: Demonstrates safeguarding, equality and diversity awareness, alongside a strict adherence to professional standards. ✔ Values Alignment: A professional with a trustworthy, compassionate and collaborative approach to promoting Psicon’s core values.
Location & Working Arrangements
This role is based in Canterbury (no onsite parking). The standard hours are 09:00-17:00 with these flexible arrangements:
- 2 office days: Tuesday & Thursday
- 3 hybrid days: home/remote working (within a 37.5-hour contract)
Full-time onsite requirement: New employees must move to on-site only, working in Canterbury until core competencies are met.
Working at Psicon
Psicon treats its employees as an essential part of our service delivery. We invest in talent, providing:
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👉 Core Values Investment: Mutual respect, trust, integrity, commitment and kindness fuel our collaborative team goals—leading to:
- The best possible customer service
- Efficient and effective clinical work
- A thriving, engaged workforce
- An inclusive organisation
✨ Diversity & Inclusion: Vastly enriches our profession, enabling learning and innovation. We embrace diversity, stand firm on inclusion, and are committed to removing barriers that could hinder someone with potential from joining us.
Get in touch if you require support at any stage of the application process—we’re here to assist every individual.
Benefits Include
📅 32 days annual leave (inclusive of bank holidays) ✨ Flexible leave management: Option to buy or sell additional days 🕊 Well-being Days available 🎉 Birthday lie-in days 💰 Pension scheme with salary sacrifice enhancements 🚴 Cycle-to-work scheme 🎁 Psiconnect Employee Perks for discounts and rewards 🆔 Blue Light Card membership access 🍪 Pastry Mondays 💶 Funded social events 🏥 Staff well-being bursary
Additional Information & Contact
📧 For further details: recruitment@psicon.co.uk or call the Recruitment Team on 03308 383106.
🔹 Accessibility Support: Should you require reasonable adjustments for the application/interview process, notify our Recruitment Team to seek guidance/support.
🚫 Internal Applicants: Must submit a full application + cover letter. Late applications for internal roles will not be accepted after the closing date.
⚠️ Note: Psicon’s ‘safer recruitment’ policy requires:
- Three-year cover checks
- Enhanced DBS check
- Up-to-date mandatory training evidence
- Proof of right to work in the UK
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