Psicon Ltd
Relationship & Engagement Lead
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Relationship & Engagement Lead
Operations Hybrid Employed Position
Canterbury, CT1 3XJ
About Psicon
Psicon is a specialist neurodevelopmental service collaborating with NHS trusts to deliver autism and ADHD assessments. As an independent organisation, we focus predominantly on NHS work, delivering high-quality psychological support at industry-leading standards through innovative, client-focused approaches.
About the Role
We are seeking an Engagement & Relationship Lead to strengthen our Associate Clinician Network, working closely with senior team members—including the Clinician Support Team Manager, Head of Associate Clinician Network, and operations teams—to:
- Foster strong clinician relationships
- Enhance engagement across site-based and remote services
- Ensure smooth clinical workflows while maintaining operational efficiency
Laboratory and office duties alternate between hybrid working (2 days onsite—Tues & Thurs—3 days remote WTW) within our Canterbury Kent based centre.
Key Responsibilities
** Clinician Relations & Engagement**
- Serve as a primary point of contact for associate clinicians, promoting a positive network experience.
- Build rapport across clinician, operational and support teams, fostering a collaborative culture.
** Operational Coordination**
- Coordinate clinician engagement activities, including:
- Virtual meetings and regional hub maintenance
- Annual performance reviews
- CPD (Continued Professional Development) events
- Ensure clarity on processes, troubleshooting IT systems and supporting clinician compliance.
** Cross-Team Collaboration**
- Partner with Quality, Compliance, Clinic Coordinators and Bookings Teams to:
- Resolve service delivery challenges
- Manage complex appointments
- Maintain high standards of clinical work.
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** Governance and Compliance**
- Monitor adherence to internal protocols and regulatory requirements.
- Escalate non-compliance issues as necessary.
- Support internal audits, ensuring documentation, equipment and processes tick all regulatory boxes.
Required Skills & Experience
Soft Skills
- Exceptional communication and relationship-building skills, able to navigate diverse clinician, operational and support teams.
- Strong time-management with proficiency in multitasking—priorities shift rapidly in fast-paced roles.
- Creator of a proactive yet nurturing work environment, with a detail-oriented and empathetic approach.
- Familiarity with coordinating meetings, events, training programmes or network-based activities.
Technical & Organisational
- Familiarity with, and ability to support, IT systems and digital platforms (including instructing others efficiently).
- Robust organisational ability, with a reputation for managing priorities without losing touch with critical details.
Professional Standards
- Unwavering commitment to confidentiality, safeguarding, equality and diversity.
- Values-led mindset, exemplifying trust, integrity, commitment and kindness.
- Experience with psychological or healthcare service environments (advantageous though not mandatory).
Working at Psicon
“We believe that our employees are the heart of what we do. We provide opportunities for growth, invest in our teams and encourage creating a dynamic, engaging workspace where our core values of trust, integrity, commitment and kindness shine through. Together, our team strives for:
- Best possible customer service
- The most efficient, high-quality clinical work
- A thriving and engaged workforce
- An inclusive culture where everyone’s role is recognised, valued and uplifted
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At Psicon, diversity inspires innovation. We actively champion inclusivity, welcoming candidates from all backgrounds. Our recruitment team will assist with accessible adjustments to applications/interviews, including referrals if further support is needed (e.g., DSA contact). For flexibility/questions about accommodations, please email: recruitment@psicon.co.uk or call 03308 383 106.
Application Notes
Requirements for New Hires As part of Psicon’s ‘safer recruitment’ policy, new employees must pass:
- An enhanced DBS check
- Three-year references
- Evidence of up-to-date mandatory training
- Compliance with UK work-authorisation criteria
Onsite working, full-time at Canterbury, is mandatory until all core competencies are met.
Employee Benefits
- Flexible benefits package:
- 32 days annual leave (including IBH), plus optional flexibility to buy/sell days.
- Well-being days and birthday lie-ins
- Support & Pension:
- Access to salaried pension (or enhanced scheme via salary sacrifice)
- Cycle-to-work scheme
- Employee Perks Portal (discounted beauty, fitness, shopping discounts, etc.)
- Blue Light membership (discounted UK attractions/services)
- Social Wellbeing:
- Bi-weekly staff ‘Pastry Mondays’
- Funded social events
- Well-being bursary scheme
For further inquiries or to submit your application (cover letter required), contact: 📧 recruitment@psicon.co.uk | 📞 03308 383 106 Stated closing date: applications evaluated on a rolling basis until filled.
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