Deutsche Börse Group
Relationship Manager
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As a Clearstream Funds Services Relationship Manager you are tasked with managing a portfolio of relationships with a technical understanding of our suite of Clearstream Funds Services products offering across the UK & Ireland, Nordics and the Americas to the Wealth Management, Private Bank, Fund Platform, and Banking sector. You are tasked to maintain existing business and cross-sell services into your client base and be responsible for revenue generation and growth.
Together with a team of experts in relationship management and sales, you will be a key part of a growing commercial team and significantly contribute to the Clearstream Fund Services strategy (Dealing, Distribution, Digital, Data).
Your responsibilities:
- Manage client relationships in the region, as well as and develop new relationships with new clients.
- Ensure that issues, whether contractual, commercial or operational are resolved to both the company’s and the customer’s satisfaction.
- Prepare and implement documentation to customers in line with internal compliance, credit, legal and audit requirements including KYC for each customer, credit facilities, governing documentation update.
- Prepare, coordinate and deliver customer visits and presentations.
- Ensure prospects are turned into satisfied customers by migrating them quickly and efficiently.
- Promote all services to ensure that we have maximum coverage for your client's activity.
- Build an account plan for each customer and ensure our value proposition is positioned as the market model of the future. Ensure that all levels of your clients are covered.
- Know your client’s commercial situation.
- Represent Clearstream at external events, be it in conferences or industry bodies working groups.
- Build working relationships with key stakeholders and influencers in target organisations.
- Organize or contribute to the organization of regional customer events.
- Maintain professional knowledge, keep abreast of general market updates, industry developments and competitor’s activities.
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- University degree in Economics, Business Administration, Finance, or another relevant subject.
- Excellent communication, negotiation, presentation skills, customer focus and service orientation.
- Experience of managing large and strategic client relationships.
- Good understanding of banking products and processes in the funds industry.
- Excellent organisational skills, communication skills, customer focused, ability to act independently and work well as a team player.
- Capacity to work independently, have a curious state of mind, results oriented.
- Occasional travel will be expected.
- Language: English. Knowledge of any other language would be an additional asset.
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