Lloyd's
Relationship Manager, Capital Engagement, Member Services
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Lloyd’s
Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress. Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of. How we deliver this, matters. We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact.
Location: Chatham
Department: Member Services | Lloyd’s
About Lloyd’s
Lloyd’s is the world’s leading insurance and reinsurance marketplace. Bringing together expertise, capital and innovation, we enable risk to be shared across a global network. Our purpose is to build a braver, more resilient future—and our values guide everything we do: being brave, working together, and doing what is right.
The Role
We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high-quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers. You will act as a single point of contact, managing relationships within your portfolio while coordinating responses to queries across Lloyd’s. This is a collaborative role, requiring strong stakeholder engagement and the ability to navigate a complex, matrix environment.
Key Responsibilities
- Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks
- Coordinate end-to-end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication
- Support the onboarding of new members, investors, and capital structures by working across multiple internal teams
- Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input
- Capture and analyse stakeholder insight to inform engagement planning and service improvements
- Identify and escalate risks, issues, and complaints in line with regulatory expectations
- Contribute to management information and reporting on stakeholder trends and service performance
- Support continuous improvement of processes, tools, and stakeholder experience
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Key skills:
- Strong relationship management and stakeholder engagement skills
- Ability to coordinate across multiple teams and deliver outcomes in a matrix environment
- Excellent communication skills, with the ability to explain complex processes clearly
- Sound judgement and ability to manage, prioritise and escalate issues effectively
- Strong organisational skills with the ability to manage multiple priorities
Knowledge & experience:
- Experience in relationship or stakeholder management within a regulated or complex environment
- Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous)
- Experience coordinating complex queries or working across multiple functions
- Familiarity with risk, governance and regulatory frameworks (including FCA expectations)
- Ability to use insight and data to identify trends and drive improvements
Being inclusive at Lloyd’s
Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact. We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential. We take the risk by challenging traditional thinking and being proactive about inclusion. That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.
Get help with your application
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We make things happen by turning our commitment into action. Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about.
We own the outcome by focusing on impact. By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.
Should you require any additional support with your application, or any adjustments, please click the following link; https://urldefense.com/v3/http:/ctir.cleartalents.com/apply/experiencedhires;!!BHksnLxjsWnPVFM!Zw-sfFLbBNwtuHUIxAmJhLtq95RHC4LwVQ7lnk_w-3aFwpTfsLqE3qds0B5si5JOpqnfgYCoarWa3kTt1ET-Wfj94vZY_A$
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Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect. We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.
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