HSBC Global Services Limited
Relationship Manager, SME Business Banking
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential
Whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
Role: Relationship Manager, SME Business Banking
Responsibilities
- Conduct face-to-face meetings with SME clients, with an average of 50–65 clients in portfolio
- Manage portfolio values of approximately £2.5m and SME clients with £2–15m turnover
- Drive revenue growth through understanding customer needs and by adopting a needs-based approach that engages clients and increases new business
- Grow the business sustainably by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC’s extensive network
- Build a strong understanding of the client's business and industry to:
- Promote insights
- Enrich client conversations
- Deliver fair outcomes
- Have a comprehensive understanding of the client through:
- Proactive credit risk assessments
- Customer due diligence reviews
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Requirements
- Experience of working in relevant environments, e.g. Business/Corporate Banking, Financial Services
- Proven ability:
- Identifying and meeting customer needs
- Leading and delivering excellent customer service
- Proactively looking for innovative ways to improve service
- Experience building effective networks across business areas:
- Developing relationships based on mutual trust
- Encouraging others to do the same
- Comprehensive understanding of risk management
- Proven experience ensuring own/others’ compliance with relevant regulatory processes
Role Details
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- Hybrid role based in West Midlands Region
- Covers Solihull, Coventry & Warwickshire
- A full UK driving licence is essential as travel is expected
Opportunities & Benefits
- Tailored professional development opportunities
- Competitive pay and benefits package
- Private healthcare for all UK-based employees
- Enhanced maternity & adoption pay
- Support when returning to work
- Contributory pension scheme with generous employer contribution
Inclusion Commitment
HSBC places importance on diverse and inclusive workplaces – open to candidates of all genders, ethnicities, disabilities, religions, sexual orientations, socio-economic backgrounds, and ages.
- Disability Confident Leader:
- Will offer interviews to candidates with disabilities, long-term conditions, or neurodivergent traits who meet the role’s minimum requirements
Accommodation Support
For candidates requiring assistance during recruitment:
Contact: hsbc.recruitment@hsbc.com (via the Recruitment Helpdesk)
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