HSBC
Relationship Manager, SME Business Banking
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Join HSBC and Fulfil Your Potential as a Relationship Manager, SME Business Banking
About the Role
If you’re looking for a career that will help you stand out, join HSBC—one of the largest banking and financial services organisations in the world, operating in over 50 countries and territories. We empower businesses to thrive and economies to prosper, enabling people to realise their ambitions.
This is an exciting opportunity to join our SME Business Banking team as a Relationship Manager. You’ll engage with both existing and prospective customers, acting as a key advocate to inspire growth and deliver world-class customer service.
The role is primarily hybrid, conducted via Zoom with virtual meetings, along with opportunities for in-person engagements at selected events. Based in either Reading or St Albans, employees must attend the office a minimum of three days per week.
What You’ll Do
- Manage a portfolio of clients, focusing on sustainable growth through expanding offerings and nurturing deeper relationships using HSBC’s global network
- Market HSBC’s profile in the local business and wider community, acting as a brand ambassador
- Prioritise customer needs while upholding excellence in service delivery
- Identify and pursue new business opportunities, while strengthening existing client relationships
- Build connections with local professionals and business owners to drive referrals and growth
- Adhere to strict compliance standards, including credit, operational, financial crime, and regulatory risk management
- Collaborate with product specialists to assess customer needs—domestic and international—offering tailored financial solutions
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Requirements
To succeed in this role, you should have:
- Proven experience in Business/Corporate Banking or Financial Services
- relationship management or client advising, with a passion for exceptional customer service
- Business development expertise, including account expansion and winning new clients
- Strong understanding of commercial lending and approval processes
- Strong communication skills, both written and verbal, with the ability to influence, persuade, and articulate ideas clearly
- A comprehensive knowledge of credit and risk management principles
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Why Join HSBC?
As a UK-based employee, you’ll benefit from: ✔ Tailored professional development opportunities ✔ Competitive pay and benefits, including:
- Private healthcare
- Enhanced maternity and adoption pay
- Support when returning to work after leave
- A contributory pension scheme with a strong employer contribution
Our Commitment to Inclusion
We believe diversity drives growth, and we’re committed to creating an inclusive workplace where everyone can thrive—regardless of gender, ethnicity, disability, religion, sexual orientation, or age. As a Disability Confident Leader, HSBC ensures accessibility and uses interviews where possible.
If you require accommodations during recruitment, please contact our Recruitment Helpdesk:
📧 Email: hsbc.recruitment@hsbc.com 📞 Telephone: +44 207 832 8500
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