Relationship Manager, SME Business Banking - Professionals and Business Services

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team in the role of Relationship Manager, SME Business Banking – Professionals and Business Services. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows. Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provide a range of end-to- end solutions designed to help small businesses reach their potential. You'll provide a dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. You'll work with both external and internal stakeholders, internal stakeholders may include Sales, Product Development and Risk and Compliance teams. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you’ll: Have face to face meetings with SME clients, and will have up to 70 clients in your portfolio Manage a portfolio income of approximately £1.5m – £2m and SME clients with a £2m-£15m turnover Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business Grow the business sustainably, by identifying opportunities to expand a portfolio and broaden client relationships by leveraging ourextensive network Build a strong understanding of your client's business and industry to promote insights, enrich client conversations and deliver fair outcomes Gain comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews To be successful in this role you should meet the following requirements: Experience of working in relevant environments, i.e. Business/Corporate Banking or Financial Services Commercial Banking experience would be advantageous Proven ability in identifying and meeting customer needs is essential Commercial credit and lending experience would be advantageous A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same. Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes This is a hybrid role based in London and supporting a client portfolio within the M25 region. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500