IMSERV
Release Co-ordinator
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About The Company
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At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas, and water, alongside highly accurate energy data collection services.
About The Role
The Release Coordinator supports the smooth delivery of IMSERV's bespoke and industry software deployments. Working under the direction of the Implementation Support Manager, the role helps coordinate pre-deployment activities, maintain testing environments, assist with release processes, and support stakeholders to ensure controlled, high-quality software implementations across the business.
Responsibilities
- Support the planning and coordination of software releases from development through to live environments, with minimal risk and disruption to the business.
- Assist with the production of, and, where required, produce comprehensive deployment plans, working with all stakeholders to ensure all sections of a go-live deployment are documented. Pre-go-live tests and go-live activities are owned and actioned in a sequential order to ensure a smooth transition.
- Work alongside system testers and user acceptance testers to ensure test activities align with release plans.
- Co-ordinate and manage the go-live deployment “as it happens” confirming with all action owners that the deployment is progressing according to plan. Taking initiative when issues arise and escalate issues promptly to the Implementation Support Manager.
- Contribute to ensuring the delivery of development and test is of high quality to ensure minimal maintenance support post go-live.
- Support the Implementation Support Manager to ensure all documentation has been agreed, signed off, and accepted by the business before any commencement of go-live.
- Support the maintenance and scheduling of UAT and non-production environments.
- Assist in managing environment bookings, avoiding conflicts between projects and business activities.
- Maintain the environment and release tracker with accurate and timely updates.
- Support and collaborate with IT Service Delivery regarding planning of environment downtime for upgrades, patches, refreshes, deployments, etc. Including coordinating with the business to ensure downtimes are planned appropriately and at mutually beneficial times.
- Support the IT Directorate's Forward Schedule of Change (FSC) administration and ensure information is shared accurately with the business.
- Assist with departmental audits, compliance reviews, and updates to policies and procedures.
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What you'll need
- Understanding of application, database, and environment concepts (or the ability to quickly develop this knowledge).
- Familiarity with project or deployment lifecycle processes, or experience working within operational/service environments.
- Experience supporting, testing, or working with business systems and applications in a live environment.
- Ability to clearly communicate complex, technical issues to both operational users and technical teams.
- Strong communication skills, both written and verbal, with the ability to engage with stakeholders at all levels.
- Experience working with business-critical systems and maintaining high standards.
- Willingness to work flexibly on out-of-hours deployments when needed.
- Ability to plan ahead and identify potential issues across processes or project lifecycles.
- Ability to clearly communicate complex, technical issues to both operational users and technical teams.
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Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
Car salary sacrifice scheme
(*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected, and able to do their best work. We welcome applications from people of all backgrounds, experiences, and communities. A diverse team brings fresh perspectives, strengthens collaboration, and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
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