Credera
Release Manager – Delivery Centre- Newcastle
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About the Role
Would you like to be part of a growing delivery capability in a people-centric organisation? Or perhaps work in an open and collaborative learning environment? Are you passionate about delivering change safely and predictably into live, high-assurance environments? We have got all this and more. Whatever your aspirations, we're looking for release managers to be part of an exceptional Delivery Centre capability, providing dedicated delivery and release governance capacity for our clients.
The Release Manager is responsible for coordinating and governing the end-to-end release lifecycle across one or more Public Sector client engagements within the Delivery Centre. The role ensures that releases are delivered in a secure, compliant, and low-risk manner, aligned to client governance, service stability, and regulatory requirements. Operating in a multi-team, high-assurance environment, the Release Manager acts as the critical bridge between engineering teams, service management, and client stakeholders to enable predictable, audit-ready delivery of change.
The central hub for this position is in Newcastle, but we welcome applicants from across the North-East. We operate a hybrid working policy with an expectation of 60% in office time. We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.
Please note: any offer of employment will be subject to satisfactory BPSS and SC security clearance. This requires a minimum of 5 years’ continuous UK residency (generally without any periods of 30 or more consecutive days spent outside the UK) and confirmation that you hold a British passport at the point of application.
Responsibilities
- Own and manage the end-to-end release lifecycle across development, test, and production environments
- Plan and maintain a centralised release calendar across multiple workstreams and client services
- Coordinate Go-Live activities, including deployment plans, runbooks, and back-out strategies
- Facilitate cross-team alignment between engineering, QA, DevOps, Service Management, and client teams
- Lead release readiness reviews, change approvals (e.g. CAB), and go/no-go decisions
- Ensure adherence to Public Sector governance, including change management, audit, and compliance standards (e.g. ITIL, ISO, security policies)
- Identify and manage risks, dependencies, and impacts across integrated systems
- Produce and maintain release documentation, reporting, and audit artefacts
- Support live service stability, including incident coordination during releases and post-release monitoring
- Drive continuous improvement of release processes, including automation and standardisation across the Delivery Centre
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Essential Skills
- Strong understanding of SDLC, DevOps, and CI/CD pipelines
- Proven experience managing complex releases across multiple teams or suppliers
- Experience working within regulated or Public Sector environments (e.g. HMRC, DWP, central government)
- Knowledge of service management frameworks (ITIL, Change Management, CAB processes)
- Familiarity with security and compliance requirements (e.g. BPSS/SC environments, audit controls)
- Experience with tooling such as Jira, Azure DevOps, ServiceNow
- Strong stakeholder management with the ability to engage senior client stakeholders and delivery leadership
- Experience leading complex, multi-team release areas or service lines with strategic oversight and minimal direction
- Proven ability to oversee large or multiple delivery teams, providing escalation management and direction across engagements
- The ability to anticipate systemic release risks across multiple delivery areas, taking strategic ownership of mitigation and resolution
- Experience driving innovation, automation, and process improvement, and building capability across teams
- You will be required to hold active SC clearance for this role.
Desirable Skills
- Relevant certifications (e.g. ITIL, SAFe, PRINCE2, or release/change management qualifications).
- Experience with release automation and CI/CD tooling (e.g. GitHub Actions, Jenkins, Azure DevOps pipelines).
- Familiarity with cloud platforms (e.g. AWS, Azure or GCP).
- Experience implementing release and change process improvements across multiple teams or suppliers.
- Experience in using AI in application of the role through advanced prompting techniques.
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Benefits
Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary and a comprehensive benefit plan. Whilst working on a long-term engagement, you will have access to a range of training and development opportunities, as well as coaching and mentoring from experienced technologists.
Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With a supportive network of colleagues around the globe and exciting client assignments, you’ll feel empowered to bring your best self and thrive in a collaborative environment. We are a social bunch of people and connect as a team on a regular basis.
Learn More
Credera is Omnicom's global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.
We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPM Group of Companies, within Omnicom Group Inc.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
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