Selecta
Relief Mobile Merchandiser/Relief Service Operator - Manchester
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Relief Mobile Merchandiser/Relief Service Operator - Manchester
Relief Mobile Merchandiser/Service Operator – Relief Role
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Mobile Merchandiser/Service Operator to join our team and ensure a high level of customer service. This role involves providing full and hygienically clean machines, prepared to deliver maximum sales across our operational base.
About the Role
This is a mobile role. The Successful candidate attendance will visit multiple client sites daily, restocking and cleaning both coffee and vending machines, whilst being a friendly point of contact on-site for clients during visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK, we deliver a national service, relied on and trusted by approximately 3,500 businesses to serve tasty beverages and snacks across various locations, including workplaces, schools, universities, hospitals, and more.
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Responsibilities
- Maintain full stock levels while adhering to Company guidelines for cleaning and servicing all vending machines
- Complete daily stock and cash controls across machines and company vans
- Troubleshoot and fix occasional machine faults (e.g. cup jams, blocked mixing bowls), reporting faults to the Service Desk immediately
- Escalate all incidents (accidents, unfit food, customer complaints) to your Area Manager or the Service Desk the same day they occur
- Provide training to new starters and team members, ensuring compliance with high-quality customer service standards
- Deliver a high level of customer care, always displaying professionalism and courtesy
- Conduct regular audits and quality checks on Retail Merchandisers’ machines upon instructions from the Area Retail Manager, sharing any follow-up actions with the relevant parties
- Report any machines operating below Automatic Vending Association hygiene standards to your Area Manager
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Key Requirements
- Ability to provide training to new recruits
- Competency in conducting audits and quality checks
- Strict adherence to all Health & Safety regulations
- Flexibility and responsiveness to operational changes
- Consistent demonstration of a high level of customer care and professionalism
- Maintaining a consistently presentable appearance for client interactions
Benefits
- 25 days annual holiday + bank holidays
- Health Cash Plan
- Life assurance (2x yearly salary)
- Competitive pay rates (above market in most locations)
- Statutory pension scheme
- 5 weeks paid sick leave
- Clear development pathways and opportunities for long-term career progression
Eligibility
Candidates must have the right to work in the UK on a permanent basis, providing proof if invited to interview.
Selecta is committed to equal opportunities, diversity, and inclusion. We welcome applications from all backgrounds and will support any reasonable adjustments during the recruitment process.
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