Nottinghamshire County Council
Relief Receptionist
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Relief Receptionist
Relief Receptionist – Clayfields House, Stapleford
Vacancy Details
Hourly Rate: £13.05 per hour Type of Vacancy: Relief Work Pattern: Relief (as and when required) Hours per Week: Flexible, dependent on shift needs Work Base: Clayfields House, Stapleford, NG9 8GU Working Arrangements: Office-based
About the Role
The Children and Families Department operates under "Our Nottinghamshire Approach", a strengths-based framework for working with children, young people, families, and partners.
Join the team at Clayfields House, a secure children’s home for young people aged 10 to 18. As a Relief Receptionist, you will:
- Act as the first professional point of contact for visitors.
- Provide essential administrative and clerical support in a welcoming and inclusive environment.
- Deliver excellent customer service under the reception and switchboard role.
- Ensure smooth daily operations through organisational skills, word processing experience, and a calm demeanour.
Key Responsibilities
- Welcoming: Provide a friendly and professional welcome to visitors and clients.
- Phone Handling: Answer and direct calls to relevant staff members efficiently.
- Clerical Work: Manage filing, data entry, and correspondence as needed.
- Administrative Support: Assist the team with office tasks, maintaining order in the reception area.
- Shift Covering: Cover daytime,, evening, weekend, and bank holiday shifts at short notice for team members (annual leave, absences).
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Requirements
Essential Criteria
- Strong customer service skills for engaging securely with clients and staff.
- Organisational abilities to handle multiple tasks efficiently.
- Proficiency in word processing (Microsoft Office or similar).
- Ability to work independently and stay composed under pressure.
Preferred Attributes
- Positive attitude and a willingness to help others.
- Clear, effective communication ( face-to-face, telephone).
- Adaptability to suit different situations.
What We Offer
- Supportive workplace with inclusive values.
- Caring environment focused on mental well-being.
- APIO (Associated Pension for Incoming Officers) Scheme with a 6.5% employer pension contribution.
- Comprehensive induction and training program.
- Opportunities for development and support.
- Encouragement to participate in a job share scheme for all permanent/temp posts (where applicable).
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Commitments
- Disclosure & Barring Service (DBS) check is mandatory.
- Safeguarding responsibilities apply to all staff, with required training.
- Nottinghamshire County Council is a Equality & Inclusion Leader and actively supports applicants from all backgrounds.
Application Notes
- Closing Date: 02 July 2026 at 23:55
- Interview Date: 20 July 2026
- Questions? Contact Rachel Platt at 0115 9170010 or rachel.platt@nottscc.gov.uk.
- Disclaimer: NCC will not offer sponsorship for this role.
- Applicants with disabilities may be eligible for a guaranteed interview under the Disability Confident Scheme.
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"Clayfields House is committed to providing a supportive and inclusive workplace where everyone’s contributions matter."
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