Nottinghamshire County Council
Relief Receptionist
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Relief Receptionist
Relief Receptionist Children and Families Department Hourly Rate: £13.05 per hour
Job Type
- Relief ( confidential)
- Work Pattern: As and when required
- Location: Clayfields House, Stapleford, NG9 8GU
- Work Base: Office-based
About the Role
The Children and Families Department works using a strengths-based approach called «Our Nottinghamshire Approach» to support children, young people, families, and partner agencies. As a Relief Receptionist at Clayfields House—a secure children’s home for young people aged 10–18—your role involves providing essential reception support, including:
- First point of contact for visitors with customer care excellence
- Maintaining smooth administrative operations, such as phone switchboard, clerical duties, and front desk functions
- Covering daytime, evening, and weekend shifts as needed, including short-notice absences
Clayfields House seeks a professional who values inclusivity and a welcoming environment while bringing calm, organisational, and proactive clerical skills to their team.
Key Responsibilities
Your core duties will include:
-
Customer & Visitor Engagement
- Welcoming visitors and clients with friendliness and professionalism
- Answering phone calls and directing inquiries to the right team
-
Administrative & Clerical Support
- Handling general clerical tasks: filing, data entry, and correspondence
- Supporting team processes—including word processing—to assist daily operations
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Reception Management
- Maintaining an organised, calm, and efficient reception area
- Adapting to unpredictable demands (e.g., managing staff shortages, peak periods)
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Shift Flexibility
- Covering role for evenings, weekends, and bank holidays on an ad-hoc basis
Essential Requirements
To successfully fulfil this role, you should have:
- Exceptional customer care skills with the ability to interact courteously and professionally
- Strong organisational abilities to handle multitasking in a high-workload environment
- Proficiency in word processing (Microsoft Office/equivalent) and basic computer systems
- A capacity for independent work with a composed demeanour under pressure
Desired Traits
Not the full list but we’re looking for:
- A positive attitude and genuine willingness to assist
- Clear communication skills (both verbal and phone-based)
- Adaptability when responding to changing priorities or urgent needs
Benefits of Working for Nottinghamshire County Council
As an employee, you’ll receive:
- A comprehensive induction programme tailored to our workplace and core values
- Training, supervisory support, and Professional Development opportunities
- Access to safeguarding training relevant to children and vulnerable adults
- Contribution to the Local Government Pension Scheme (with a 6.5% employer grant)
- A collaborative team environment ‘where everyone feels valued’
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Key Commitments from NCC
- DBS Checks: Mandatory for this position.
- Disability Confident Leader: Our commitment extends to offering interviews for suitable applicants with disabilities within the ‘Guaranteed Interview Scheme’ criteria. If you fit this, please notify us.
- Equality & Diversity: NCC strongly encourages applications from all backgrounds and celebrates diversity in age, race, gender, religion, sexual orientation, and neurodiversity.
- Safeguarding: All staff must adhere to child and adult safeguarding standards. Appropriate checks will be processed.
- Job Sharing: All eligible, full-time roles (permanent/temporary) have a job share scheme unless specified otherwise.
Next Steps
Applications close 02 July 2026 at 11:59pm.
For an informal discussion, contact: Rachel Platt 📞 0115 917 0010 ✉ rachel.platt@nottscc.gov.uk
Interviews scheduled for 20 July 2026.
Council Note: This recruitment is confidential pending Disclosure & Barring Service checks, which must comply with NCC standard safeguarding processes.
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