Relief Customer Security & Safety Ambassador

Permanent

Location: Kings Cross, London

Hours: Part time, 36 hours a week, various shifts, days and nights

Pay: £15.02 per hour

Join Our Team as a Relief Customer Security & Safety Ambassador!

Step into a role where your presence truly matters. As a Relief Customer Security & Safety Ambassador, you'll join us providing cover for our full time Customer Security and Safety Ambassadors, for one of the world's most inspiring global tech brands - a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day.

In this role, you'll be a calm, confident, and proactive guardian of a dynamic, fast-moving environment. You'll create a welcoming, reassuring atmosphere for visitors, staff, and contractors while helping to protect cutting-edge facilities and the people who rely on them. Your ability to stay aware, respond thoughtfully, and take initiative will make a meaningful difference in keeping everyone safe.

Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you're looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.

About The Role

As a Relief Customer Security & Safety Ambassador, you will be responsible for:

• Highly Visible Security Presence: Maintain a highly visible, proactive security presence on and around the site, focusing strongly on effective access and egress controls.
• Event Support: Facilitate smooth access control flow during on-site events and serve as the primary point of contact for any event-related emergencies.
• Security Control and Monitoring: Actively support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection.
• Physical Security Checks: Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock-down of all facilities.
• Emergency & Incident Command: Act as a primary first responder for all pre-planned or significant security events. Immediately take command of the scene (or situation) during emergencies, ensuring effective liaison with the Security Control Room (SCR), GSOC, and external emergency services (Police, Fire, Ambulance).
• Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments.