Thorngate Churcher Trust
Relief Warden (housing team)
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Job Purpose
To provide all necessary support to residents within the four Sheltered Housing sites (Compigne Court, Elizabeth Court, Thorngate Court and Melrose Gardens), following the guidelines on duties and responsibilities detailed in the Warden’s Handbook. The post holder will be expected to confidently use a computer and relevant digital systems to maintain accurate records, communicate effectively, complete administrative tasks, and support the efficient day-to-day operation of the scheme.
Housing and Building Management
- To provide cover across Trust schemes as required, ensuring continuity of service to residents.
- To show prospective residents’ vacant accommodation and respond to queries to support timely lettings.
- To ensure buildings are secure, including management of keys and access for contractors and agencies.
- To monitor the condition of buildings, communal areas, furniture, and equipment, reporting repairs and maintenance needs.
- To carry out required safety checks, including fire alarms, smoke alarms, call points, and emergency lighting.
- To monitor and report the quality of work carried out by contractors.
- To liaise with Wardens and the Housing and Support Manager to ensure effective handover of housing matters.
- To assist with routine housing-related clerical duties as directed.
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Resident Support
- When on duty or on standby, to respond promptly to emergency calls, summoning appropriate services or family members and keeping next of kin informed.
- To check daily on residents, offering minimal but appropriate support and arranging short-term assistance where residents are temporarily incapacitated.
- To encourage resident independence while reporting concerns regarding increasing frailty to the Housing and Support Manager.
- To assist with or facilitate resident social activities where required.
Records and Confidentiality
- To maintain accurate records, including daily diaries, inventories, and resident records.
- To ensure compliance with Data Protection legislation and the Trust’s confidentiality policy.
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General Responsibilities
- To always comply with the Trust’s policies and procedures, particularly those relating to Health and Safety, Data Protection, and confidentiality.
- To attend training and development activities as required by the Trust.
- To undertake any other reasonable duties commensurate with the role as required.
Apply today and help us provide the highest standards of support and service to our residents.
Note: The purpose of this job description is to focus attention on the most important aspects of the job-holder’s role. It is not intended to be a complete list of the duties; therefore, it is to be expected that the day to day performance of the job will include tasks not listed above. The list of duties for which the job-holder is responsible may reasonably be varied at the discretion of the Trust. Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitable qualified people from all sections of the community.
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