Together for Mental Wellbeing
Relief wellbeing worker
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Relief Wellbeing Worker
Application Deadline: 31 July 2026
Department: Operations
Employment Type: Zero Hours
Location: London Bridge - Wellbeing Platform Support Hub
Reporting To: Andre Silva
Compensation: £12.76 per hour
Description
The Wellbeing Platform: Support Hub at Reading Station provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment.
Operating in partnership with:
- Network Rail
- GWR
- British Transport Police (BTP)
The Hub offers compassionate, non-clinical support, helping people to:
- Stabilise
- Regain control
- Connect with appropriate local or community-based services
This is a public-facing role, requiring:
- Professionalism
- Empathy
- Sound judgement
The role is delivered within a fast-paced environment.
The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
- Use trauma-informed and de-escalation techniques to promote calm and safety.
- Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
- Offer signposting and onward referrals to community mental health, housing, financial or social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
Skills, Knowledge & Expertise
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Minimum of GCSE or Level II qualification in English, or equivalent
- Basic competence in the use of email and word processing software
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
- Able to work in partnership with service users and establish and maintain professional boundaries in working with service users
- Able to establish and maintain a safe environment
- Willing and able to undertake domestic tasks with, and for, service users as necessary
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships
- Open to - and willing to participate in - formal and informal job-related learning
- Willing and able to collaborate with colleagues and other organisations
- Able to use email and computerised systems for service user records and reports
- Able to travel; have access to car/public transport
- Able to work a varying pattern of shifts on a 24-hour 7-day week rota, with notice
- Lived experience of mental distress
- NVQ Level II in Health and Social Care, or equivalent
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Benefits
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills