Relocation Manager

Full training and support will be provided.

Main Duties and Responsibilities

• Single point of coordination for assignees throughout their relocation process (end to end), across various services including but not limited to:
  • Household goods shipment
  • Sourcing and booking temporary accommodation
  • School search services
  • Area orientation
  • Home finding assistance
  • Tenancy negotiation and renewals
  • Settling in and tenancy review
  • Initiating language and culture training
  • Departures services
  • Airport transfers and flight bookings

Day to Day Responsibilities

• Taking accountability for each assignee’s move
• Prioritising, managing and organising your caseload
• Conducting a full briefing call on requirements, establishing a relationship and managing the expectations in relation to location and the budget available whilst adhering to client policies.
• Managing, overseeing and co-ordinating services internationally via our global approved partners, whilst keeping the assignees/clients updated throughout the process
• Adopt a financial and commercially aware mindset
• Accurate Invoicing and reporting responsibilities
• Ability to speak with clients regarding our core products. Having strong technical knowledge of all products, services, methodology and technologies
• Management of partners including household goods and local Destination Service Provider teams
• Joining internal and/or client calls as required
• Understanding, interpreting and following client policies and procedures
• Adhering to client policies ensuring that both clients’ and assignees’ expectations are met
• Accurately updating K2’s operating system in a timely manner and as per company procedures whilst being mindful of data integrity
• Building up close working relationships with internal and external stakeholders including but not limited to colleagues, clients and global partners
• Understand and meet client KPI’s and SLA’s in line with contracts
• Answering external calls and taking messages
• Completing any other tasks required by the business as and when needed

Household Goods Shipment

• Act as the single point of contact for all phases of the shipment process
• General knowledge of household goods process – import, export and third country moves
• Good understanding of customs documentation worldwide
• Work with our list of Global Approved Partners, including freelancers and international agents, to ensure that our services are delivered as per K2’s standards
• Manage moves door to door following up with assignees, crews, agents, freight brokers and approved partners
• Liaise with K2 offices globally to ensure alignment and smooth transition from one region to the next
• Prepare all necessary documentation and liaise with all the involved parties throughout the shipment process
• Counsel the assignee on transit insurance and ensure the relevant policy is in place

International Destination Services

• General knowledge of international destination services including home and school search and departures
• Conduct a full briefing call on requirements, establishing a relationship whilst guiding on client policies and allowances
• Oversee the local DSP teams throughout the move process whilst keeping client updated
• Liaise with local DSP teams to ensure their services are completed in a timely manner (Please note, the below list is not exhaustive):
  • A briefing call is arranged ahead of the move date
  • Home & school search days are arranged
  • Any necessary paperwork is completed and saved in the K2 system
  • Settling in services are offered and provided where necessary
  • End of tenancy steps are arranged and completed and in line with the tenancy agreement
  • Deposit disputes (if any) and safe return of the deposit
• Arrange prompt payment of any necessary fees e.g. deposits, rent and schooling, in line with the client’s policies

Additional Skills/Abilities

• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy with data management
• Consultative and pro-active approach
• Effective time management and organisational skills
• Flexibility to adapt to different working styles in an agile environment
• Ability to:
  • Set and manage realistic expectations with all stakeholders
  • Pro-actively work with external partners
  • Communicate processes effectively
  • Balance common sense and initiative
  • Demonstrate resilience in a fast-paced environment
  • Display confidence and professionalism in all client interactions
  • Think quickly and creatively
  • Identify the need to resolve issues and escalate when necessary
  • Follow processes and procedures
  • Adhere to instructions and use company documentation
  • Multitask and manage a varied workload
  • Prioritise, with ever changing and conflicting deadlines
  • Work both independently and as part of a team
  • Challenge confidently, in a professional manner
  • Upskill and acquire job role knowledge alongside company training

Experience

• Minimum of 3 years of relocation services experience would be advantageous.

Additional Requirements to Perform Work Effectively

• Industry relevant accreditations are desirable
• Proficient Microsoft Office skills (Excel, Power Point, Word and Outlook)
• Excellent presentation skills
• Global & regional travel when required
• Additional language skills would be advantageous
• Experience with dealing with high profile individuals within a corporate environment would be beneficial

Accountability

As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.

Reasonable Adjustments: Please contact the HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

All candidates require proof that they have the right to work in the relevant office’s location. Satisfactory pre-employment checks and references will be required.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.

We look forward to hearing from you.