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Relocation Manager
Relocation Manager – Guildford, UK
About the Role
Location – Guildford Job Type – Full-Time Hours of Work – Monday to Friday 8.30am – 5.30pm (40 hours per week) Contract Type – Permanent Hybrid Working – Two days office, three days remote (upon successful completion of probation); Full-time in the office for the first 3 months
Closing Date: 08 July 2026
About K2 Group K2 Group is an independent and international provider of mobility services, consisting of six specialized brands:
- K2 Relocate – Relocation services
- K2 Bespoke – VIP relocation services
- K2 X Border – Immigration services
- K2 Indx – Advisory and assignment management services
- K2 AlphaTech – Inhouse technology team
- Twelve Degrees – Inhouse stakeholder communication agency
We are driven by a mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. Our service is human-centric, built on understanding and personal engagement with each client and assignee.
As a global leader in mobility, K2 Group offers a suite of tailored solutions through our six brands. Established in 2002 and headquartered in the UK, we operate in 15 offices across 11 countries, with a partner network spanning 186 countries. Our commitment to sustainability led to our 2025 EcoVadis Gold Medal, placing us in the top 5% globally.
We are seeking a Relocation Manager based in Guildford, reporting to our Operational Lead, to join the team.
Key Responsibilities
Strategic & Operational Duties
- Serve as the single point of coordination for assignees’ relocation process, end-to-end, including: • Household goods shipment • Temporary accommodation sourcing and booking • School search services • Area orientation • Home finding assistance • Tenancy negotiation and management • Settling-in services • Departure services • Airport transfers and flight bookings
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Act as a strategic business partner for clients, providing support and aligning with K2 values.
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Ensure client and assignee expectations are met through personalised, high-quality service.
Daily Activities
- Take full accountability for each assignee’s move.
- Prioritise and organise a dynamic caseload, ensuring seamless coordination.
- Conduct initial briefing calls, establishing aligned expectations with clients and location-specific policies.
- Oversee services and stakeholders globally, financially offering expertise to manage and invoice.
- Maintain strong technical knowledge of all products, methodologies, and technologies.
- Manage relationships with household goods and local Destination Service Provider (DSP) partners.
- Accurately update K2’s operational systems while preserving data integrity.
Specialized Responsibilities
Household Goods Shipment
- Primary contact for all phases of the shipment process.
- Must have knowledge of international customs documentation.
- Collaborate with approved partners (freelancers, global agents) to ensure standards are upheld.
- Handle door-to-door logistics: tracking assignees, crews, and freight brokers.
- Prepare all necessary documentation and manage insurances.
International Destination Services
- Familiarity required in destination services including home/school searches and departures.
- Essential to coordinate services such as:
- Pre-move briefing calls
- Organising home and school searches
- Post-tenancy review • Resolving deposit disputes
- Ensure payments (deposits, rent, tuition) are processed efficiently.
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** Requirements & Skills**
Experience & Knowledge
- Minimum of 3 years in relocation services.
- Industry-specific acreditations desired.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
- Strong presentation skills.
- Experience in high-profile corporate environments beneficial.
Soft Skills & Competencies
- Exceptional communication, both written and verbal.
- High attention to detail with data management skills.
- Pro-active consultative approach.
- Flexibility, adaptability in an agile environment.
- Ability to:
- Set forecasted expectations managing confidential information.
- Work confidently with external partners.
- Balance common sense, initiative under pressure.
- Demonstrate resilience in fast-paced settings.
- Upskill efficiently with additional training.
additional notes
- Businesses coloured by confidentiality will require compliance with Data Protection & Information Security policies.
- Pathways to success: Raises respect for equality, health and safety, and commitment to reasonable adjustments.
Equal opportunities and sustainability are core principles driving K2 Group's mission for diversity and integrity. References & work authorisation will be required. Contact HR at hr@k2group.com for reasonable accommodations.
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