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Job Purpose
The role involves liaison between clients and field engineers, processing service reports, and generating remedial quotations.
Note: This role is not available for hybrid working. The role will be fully office based 5 days per week (hours referenced below).
What You Will Be Doing
- Process and review engineer reports using Corrigo work management system
- Interpret technical reports to identify defects, faults, and compliance issues
- Diagnose problems from engineer feedback and determine appropriate remedial actions
- Raise remedial works cost estimation and quotations
- Prepare risk assessments and method statements (RAMS) for fire protection works as required
- Maintain accurate documentation and records for audit and compliance purposes
- Address client queries and concerns professionally and promptly
- Build and maintain strong working relationships with internal engineers, service team and clients.
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What We’ll Need From You
- Demonstrable experience working with fire sprinkler systems and fire pumps (highly desirable) or the engineering/FM industry.
- Understanding of fire protection system maintenance requirements and standards (highly desirable).
- Knowledge of health and safety requirements related to fire protection systems (highly desirable).
- Excellent computer literacy, including proficiency with work management systems (Corrigo experience advantageous)
- Strong written and verbal communication skills for client and engineer liaison (essential)
- Ability to interpret technical engineering reports and identify system faults (training will be provided) (highly desirable)
- Competent in fault diagnosis and problem-solving (training will be provided) (highly desirable)
- Capable of producing accurate cost estimates for remedial works (essential)
- Experience in preparing risk assessments and method statements (essential)
- Highly motivated with strong self-management capabilities (essential)
- Knowledge of relevant British Standards (BS 9251, BS EN 12845, etc.) (desirable)
- Experience with other computerised maintenance management systems (CMMS) (highly desirable)
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What You Can Expect In Return
- Salary competitive & negotiable depending on experience
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Health care plan
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
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