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Remote Junior Technical Support Representative
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Remote Junior Technical Support Representative – United Kingdom
Location: United Kingdom (Remote)
Job Type: Full-Time
Experience: 0–1 Year
Job Overview
We are seeking a motivated and customer-focused Junior Technical Support Representative to join our growing remote support team. This is an excellent opportunity for individuals looking to start their career in IT and technical support. You will assist customers by resolving basic technical issues, providing product guidance, and escalating complex problems to senior engineers when necessary. Comprehensive training will be provided, making this role ideal for candidates with strong communication skills and a passion for technology.
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Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Diagnose and resolve basic software, hardware, and connectivity issues.
- Log and track customer tickets using a ticket management system.
- Escalate unresolved issues to senior technical specialists.
- Guide customers through troubleshooting steps.
- Maintain accurate records of customer interactions.
- Meet service-level agreements (SLAs) and quality standards.
- Stay updated on company products and software releases.
Required Skills & Qualifications
- Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).
- Basic understanding of Windows, Microsoft Office, and internet applications.
- Excellent verbal and written English communication skills.
- Strong problem-solving and customer service abilities.
- Ability to work independently in a remote environment.
- Reliable internet connection and suitable home workspace.
- No prior experience required; internships are an advantage.
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Benefits & Perks
- Fully remote work.
- Paid training program.
- Competitive salary.
- Home office equipment allowance.
- Health and wellness benefits.
- Paid annual leave.
- Career progression opportunities.
- Employee Assistance Program (EAP).
- Learning and certification reimbursement.
- Flexible working hours.
Skills: it, communication skills, customer, technical support, internet
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