Johnson Controls
Remote Support Technician
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Remote Support Technician
Support Technician – ADT Team (M40)
We’re looking for a skilled Support Technician to join our ADT team. Each year, we help over 300,000 customers stay safe and secure by ensuring their alarm systems run smoothly.
With us, you’ll enjoy: ✔ Ongoing training ✔ Strong job security ✔ Clear career progression opportunities across local, national, and global levels
What We Offer
Salaries & Incentives
- Competitive Salary, based on skills and experience
- Bonus Plan: Performance-based rewards
- Generous Leave: 25 days annual leave (pro-rated to hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days, maxing out at 35 days total leave
Comprehensive Benefits
- Pension plan (up to 7% employer match)
- Life assurance
- Employee Assistance Programme
- Referral scheme
- Exclusive Discounts:
- High street brands
- Cycle-to-work scheme
- Johnson Controls product discounts
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Career & Culture
- Extensive career development and advancement opportunities
- Free onsite parking
- Dress Down Fridays (casual attire to end the week)
The Role
This is a full-time, office-based (M40) position focusing on phone-based security system support. Responsibilities include:
What You Will Do
- Diagnose and troubleshoot security alarm faults
- Use a wide range of monitoring and programming software
- Provide excellent customer service to residential and commercial customers (over the phone)
- Handle high-security customer requirements with discretion
- Assist field engineers by ensuring remote connectivity to alarm systems
Note: Variable daytime hours with occasional weekend work.
Requirements
We’re looking for passionate, detail-orientated problem solvers who thrive in a fast-paced environment.
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Essential Skills
- Strong interest in problem-solving
- Excellent communication skills
- Ability to explain technical details to non-technical audiences
Preferred Skills
- Experience in technical problem-solving
- Phone-based customer service
- Background in customer support
About Johnson Controls
As a global leader in building systems, energy efficiency, and security solutions, Johnson Controls empowers customers to: ✔ Use energy more productively ✔ Reduce carbon emissions ✔ Operate with precision & resilience
Since 1885, we’ve delivered performance where it matters most, backed by world-class technology, services, and a strong field network.
Apply now to help keep customers safe—Together, we’re making the built world smarter, healthier, and more secure.
#● #ADTcustomerservice
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