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Removals Group Sales and Customer Service Manager
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Removals Group Sales and Customer Service Manager
Removals Group Sales and Customer Service Manager
Location: Manchester Start Date: ASAP Salary: Up to £40,000 + Bonus + Benefits + Car Allowance
Our client excels in providing removals and storage solutions and is looking to appoint a dynamic and experienced Removals Group Sales and Customer Service Manager for their Manchester branch.
About the Role
You will drive operational excellence across the sales and customer service teams, ensuring high performance while maintaining top-tier quality and efficiency.
Responsibilities
- Lead and manage the sales team to meet revenue, margin, and contribution targets.
- Boost revenue and brand awareness through business development/account management and day-to-day sales coordination.
- Deliver first-class customer service, aligning with quality standards.
- Monitor and enhance customer satisfaction metrics, response times, and service quality.
- Professionally handle escalated customer queries and complaints.
- Analyse sales and service data to identify trends, opportunities, and improvements.
- Collaborate with operational teams for smooth service and customer satisfaction.
- Implement processes to boost efficiency, productivity, and customer experience.
- Support recruitment, onboarding, and training of team members.
- Prepare regular performance reports.
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Requirements
We seek skilled sales professionals with managerial experience, ideally in removals. Ideal candidates must demonstrate:
- Strong leadership, strategic mindset, and passion for collaboration.
- Exceptional communication (verbal and written) to engage across all levels.
- Ability to motivate and inspire teams.
- Track record of developing and executing strategic plans.
Essential Skills
- Proven experience in sales and customer service management.
- Strong leadership and team development.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Commercial awareness with a history of target achievement.
- Experience using CRM systems and performance reporting tools.
- Customer-focused mindset with meticulous attention to detail.
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Benefits
- Competitive salary and bonus structure.
- Career growth within a national brand.
- Supportive, collaborative work environment.
- Pension scheme.
- Employee assistance programme.
- Staff discounts and additional benefits.
How to Apply
If you have relevant experience, connect today (Email:).
We also accept referrals—share this advertisement or submit potential candidates. Qualified referrals qualify for our referral program (terms apply).
As specialists in removals, relocations, and global mobility, Red Recruit offers opportunities across all levels in the industry. Contact us to explore your next career move!
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