Renal Dialysis Access Administrator

As a Renal Dialysis Access Administrator, you’ll play a key role in supporting the access team to provide safe, timely and compassionate care for renal patients. This is a varied and rewarding administrative role at the heart of the Sussex Kidney Unit, where you’ll help ensure that patients receive the right appointments, procedures and information at the right time.

You’ll manage and coordinate bookings for renal theatre activity and outpatient clinics, keep patient information accurate and up to date, and handle enquiries from GPs, patients and colleagues. This is a busy, people-focused role where excellent communication, attention to detail and the ability to multitask are essential.

You’ll work closely with specialist nurses, patient access teams, clinicians and other hospital departments, becoming a valued member of a team dedicated to delivering excellent care everywhere.

• Coordinate theatre and clinic bookings for the renal vascular access team, using your strong organisational skills to ensure patients receive timely and accurate appointments.
• Manage patient information on Trust systems such as CareFlow, keeping records accurate and up to date, demonstrating excellent attention to detail and data-handling accuracy.
• Handle enquiries from patients, relatives, GPs and colleagues, using clear communication, tact and professionalism—especially when discussing sensitive or complex information.
• Support patients with appointment changes, cancellations and queries, showing patience, empathy and the ability to manage challenging conversations.
• Work closely with the vascular access nursing team, demonstrating teamwork, reliability and the ability to follow clinical booking priorities.
• Maintain an efficient telephone service, ensuring calls are answered promptly and resolved effectively through confident problem‑solving and multitasking.
• Monitor waiting lists and booking processes, ensuring compliance with Trust policies and national standards through strong organisational and planning skills.
• Use booking and transport systems to arrange transport for patients when required, showing flexibility and quick learning with digital systems.