Kong
Renewal Account Representative (French or German Speaking)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Renewal Account Representative (French or German Speaking)
Renewals Manager
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we’re looking for candidates who are particularly strong in a few areas and have some interest and capabilities in others.
About the Role
We are seeking a dedicated Renewals Manager with a proven track record in Sales and Account Management, ideally with experience in open source or similar enterprise software environments. The Renewals Manager will play a critical role in ensuring the continued success and satisfaction of our existing customer base by focusing on contract renewals and opportunities for account expansion. As a Renewals Manager, you will be a key player in our growth strategy, directly contributing to the stability and expansion of our recurring revenue.
What You’ll Be Doing
- Develop and implement a comprehensive strategy for contract renewals, focusing on:
- Maximizing retention rates
- Identifying upsell and cross-sell opportunities within our existing customer base
- Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs
- Work several quarters ahead of renewal dates to:
- Ensure customer readiness
- Engage with the broader account team, partners, and customer health data to identify renewal risk
- Partner on remedial actions aimed at securing renewal
- Identify expansion opportunities to generate additional revenue, driving those opportunities to closure or ensuring the appropriate account team is engaged to maximize the opportunity
- Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with customers to ensure their continued satisfaction
- Conduct account reviews and planning to:
- Forecast renewals accurately
- Identify at-risk accounts early
- Implement strategies to address potential churn
- Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives
- Represent Kong with professionalism, providing exceptional support and guidance to customers throughout the renewal process
- Fulfill any additional tasks as required by the manager
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
- A genuine commitment to ensuring customers see the value and benefit from their investment in Kong
- 2+ years of experience in Sales, Sales Development, or Account Management, with preference for candidates with a background in enterprise software
- Knowledge of open source, APIs, and/or infrastructure software is highly advantageous
- Demonstrated ability to:
- Maintain and grow customer relationships
- Achieve high retention rates
- Excellent communication, interpersonal, and negotiation skills, capable of effectively managing customer expectations and closing renewals
- A results-driven approach, motivated by meeting and exceeding targets and objectives
- Strong analytical skills to track and forecast renewal metrics, coupled with a strategic mindset to identify growth opportunities within the existing customer base
Get help with your application
Your very own career expert that helps elevate your application to the next level.
#LI-JM3
About Kong
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organisations to:
- Secure
- Manage
- Accelerate
- Govern
- Monetize the flow of intelligence across APIs and AI models
For more information, visit www.konghq.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location