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Renewals Agent
Renewals Agent
📍 Location:
Formby
⏰ Working Hours:
18.5 hours per week:
- Monday – Tuesday: 09:00am – 5:30pm
- Saturdays: 09:00am – 12:30pm
💰 Salary:
£13,289.41 per annum, plus up to £2,000 performance-related bonus
About the Role
The Taxi Renewals Agent position is a fast-paced, customer-focused sales role within a friendly, target-driven inbound sales environment. Teamwork, positivity, and high energy are core to our company culture.
Through full in-house training and continuous coaching, you’ll gain FCA-regulated industry expertise and essential tools to succeed. Focused on serving customers while growing your career alongside supporting complex queries effectively.
Key Responsibilities
- Review an allocated renewal invite list
- Invite policies in line with compliance guidelines
- Verify policy data accuracy and ensure client records are updated appropriately
- Undertake a fair market analysis
- Handle both inbound and outbound calls
- Process renewals of motor policies (including auto-renewals) compliantly
- Sell extra value/complementary products compliantly
- Resolve customer renewal queries
Requirements
Essential Skills & Experience
- Excellent IT and data entry skills, with proficiency in:
- Microsoft Excel, Word, and Outlook
- Strong numeracy and literacy standards
- Ability to communicate clearly and effectively (written and verbal)
- Outstanding attention to detail and administration skills
- Sales or customer service experience (preferred but not essential)
- Proactive, self-motivated, and accustomed to working to targets/KPIs
- Ability to solve problems independently
- Professional phone manner and customer service skills
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Nice to Have
- Insurance background — full training provided regardless
- Polite, professional attitude with team-player mentality
- Ability to prioritise workload effectively and respond quickly to demands
Why Join Acorn?
Based on the Liverpool roots that shaped us, the Acorn Group boasts over 40 years of specialist insurance expertise, now employing 1,700+ people and writing over £750m in insurance policies (2024).
Our rapid growth stems from a set of shared values: ✨ Run through walls for customers and colleagues 🚀 Challenge the status quo to thrive as one team 💪 Propose others’ success as our own 🎯 Embrace smart judgement to make decisions quickly
Benefits
🍃 35 days’ holiday (with optional bank holiday fee-swap) 🧠 24/7 mental health support & free counselling 👓 Grow with Acorn – Leadership programs, career fairs, and on-the-job learning 💳 Flexible salary access via our internal platform ⌚ Hybrid-working options to support work-life balance 🏆 Recognition awards, social events, and more
Our Commitment to You
At Acorn, these values go beyond empty words. We integrate them into a commitment to excellence, backed by prestigious accreditations:
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🧠 Mindful Employer – championing mental health and wellbeing ♿ Disability Confident Level 1 & 2 – fostering inclusive opportunities 🌸 Menopause Friendly accredited – supporting every stage of life 🎖️ Armed Forces Covenant signatory – honouring those who serve 🏆 Great Places to Work (2024/25) – celebrating a positive workplace culture 📈 Best Place to Work for Development – investing in growth 👩💼 Best Place to Work for Women – breaking down career barriers
Grow with Acorn
For those seeking a progressive culture, genuine career progression, and a people-first approach rooted in Arsenal-in-the-heart-of-Liverpool, Acorn Insurance offers it all.
Important Notes
Pre-Employment Checks
Before starting, we’ll carry out: ✔ Standard criminal record check ✔ Insolvency register check
Visa Information
Our comprehensive training requires that applicants have at least 12 months remaining on their Graduate or Post-Study Work visa. Unfortunately, we’re unable to provide visa sponsorship at this time.
Support & Adjustments
We’re committed to accessibility. If at any stage you need recruitment process adjustments, accommodations at work, or additional support (flexible hours, assistive tech, etc.), let us know—we’ll work with you to ensure you thrive.
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