Finning
Rental Asset Coordinator
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Company: Sitech Technology Systems Ltd
Number of Openings: 1
Worker Type: Permanent
Position Overview
We are looking for a highly organised and customer-focused Rental Asset Coordinator to join our team. In this key operational role, you'll be responsible for managing the day-to-day coordination of our rental fleet, supporting customers throughout the hire lifecycle, and ensuring equipment is delivered, tracked and returned efficiently.
Job Description
As the primary point of contact for rental customers, you'll work closely with Sales, Workshop, Customer Support, Accounts, suppliers and logistics providers to deliver a seamless customer experience while maximising fleet utilisation and supporting business performance.
This is an excellent opportunity for someone with experience in hire, service, fleet, operations or customer administration who enjoys building relationships, solving problems and working in a fast-paced environment.
Key Responsibilities
- Managing the complete rental contract lifecycle, including on-hires, off-hires, extensions and contract closures.
- Processing customer orders accurately and efficiently.
- Coordinating equipment deliveries and collections to meet customer requirements.
- Monitoring and optimising rental fleet utilisation and availability.
- Maintaining accurate asset tracking, fleet records and contract documentation.
- Acting as the first point of contact for rental customer enquiries.
- Building strong customer relationships and providing quotations for service and repair requirements.
- Liaising with suppliers to ensure equipment and parts are delivered on time.
- Working collaboratively with Sales, Workshop, Customer Support and Accounts teams to deliver excellent customer outcomes.
- Resolving invoice queries and disputes promptly and professionally.
- Managing all associated administration, ensuring records, paperwork and systems remain accurate and up to date.
- Supporting continuous improvement of rental operations and customer service processes.
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Knowledge, Skills and Experience
- Previous experience within a rental, hire, service, workshop, fleet, operations or customer support environment.
- Experience managing customer orders, contracts, scheduling or equipment coordination activities.
- Familiarity with hire contract administration and asset management processes would be an advantage.
- Strong organisational skills with exceptional attention to detail.
- Excellent communication skills, both written and verbal.
- Proven ability to deliver outstanding customer service.
- Ability to manage multiple priorities and meet deadlines.
- A proactive and solutions-focused approach to problem solving.
What We Offer
In addition to a competitive salary, bonus, 25 days holiday, you will benefit from:
- A comprehensive benefits package
- A supportive and collaborative work environment
- Opportunities for professional growth and development
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
About Us
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONS
Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
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