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Rental Manager - Volkswagen Commercial Vehicles
Location: Cleckheaton, West Yorkshire
Salary: Competitive plus bonus
Job Summary
As a Rental Manager for Volkswagen Commercials you will ensure the smooth day-to-day operation of the Rental department. With responsibility for the growth and profitability of the department through the development of sales to both retail and local corporate customers, you will consistently drive and deliver excellent customer service.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focused on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Your Day To Day Will Include
- Overall accountability for the department budget and P&L management.
- Promoting the Rental brand and Volkswagen Commercials locally, implementing a local sales and marketing strategy to support both the national corporate and retail business. Increasing the number of local corporate accounts within the designated area.
- Production of business plans and strategies associated with the development of the Rental Department.
- Resolving any problems and delivering outstanding customer service.
- Line Management of the Rental team.
- Liaising with the general public and corporate clients both on the phone and in person.
- Monitoring of daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring insurance policies of corporate customers, expiring credit card authorisations, excess mileage etc.
- Clear vehicle status management to include the weekly audit of vehicles.
- Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc.
- Ensuring that a thorough internal and external inspection is carried out on all vehicles including checking tyre pressure, oil level and general presentation prior to rent.
- Month end close down finance procedures and liaison with the Finance Department.
- Credit control lead for the corporate account customers.
- Ensuring that a thorough internal and external inspection is carried out on all vehicles including checking tyre pressure, oil level and general presentation prior to rent.
- Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with the relevant insure
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What We Are Looking For
- Previous experience in a rental role is essential.
- A customer centric approach, always striving to deliver service above customer expectations.
- Experience of working to service levels and quality measures.
- BVRLA City & Guilds Rental Operator Skills Certificate is desirable
- Experience of managing a team, mentoring colleagues to achieve results.
- The ability to prioritise and manage workload independently, working under pressure in a fast moving environment
- Strong working knowledge of Microsoft Office.
- High standards of numeracy and literacy and strong verbal and written communication skills.
- A driving license free from excessive penalties.
What We Offer
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
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Benefits
Read more about our Employee Benefits - JCT600
Why join JCT600?
We’ve spent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
How To Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward?
Click “Apply Now” and upload your CV.
Looking for future roles? Submit your CV directly here and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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