About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description

Management and continuous improvement of the Rental Department, striving to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.

As the Rental Manager you’ll be responsible for a team to ensure the administration of the short term rental fleet incorporating rental agreements, invoices and credit notes. Liaise with customer and sales team enquiries processing orders to maintain fleet status. Interacting with the Regional Service Manager to ensure trucks are prepared and available for transportation in conjunction with the Service and Parts department.

Responsibilities Included (but Are Not Limited To)

• Ensure that contracts are raised, obtain signed contracts before delivery of equipment and invoice in a timely manner.
• Log and proactively monitor all rental enquiries.
• Manage customer queries in relation to invoicing, current and terminated agreements.
• Handle enquiries that relate to customer and sales leads and aim to within 2 hours.
• Accurately select equipment and request workshop jobs to enable job completion within required timescales.
• Manage transport for the region ensuring transport notes for delivery and collection of equipment are raised in a timely and accurate manner.
• Ensure Inspection of returned equipment is done in a timely manner and estimates for damage are followed up and concluded efficiently.
• Termination of short-term/rolling contracts to be dealt with promptly for subsequent rentals and ensure asset management in terms of identification, location and status.
• Forecast details in regards to rentals on a rolling 3 month basis.
• Annual budget with strong involvement in end of year audit for stock.
• Agree rental rates in conjunction with sales and direct to the customer.
• Manage the maintenance of service records and structure of information to the insurance company.
• Ensure all rented assets meet the requirements of LOLER and PUWER.
• Oversee the general administration relating to the rental department, including new customer documentation, sales team information, assist on processes and procedures and weekly reporting of all work requirements, new, used and rental equipment.