InMotion Ventures
Rental Member Services Specialist - 1 Year FTC
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Rental Member Services Specialist – 1 Year FTC
(Customer Services) Location: London, United Kingdom Employer: InMotion Ventures 3 Ltd
About Us
InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.
PIVOTAL
PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.
THE OUT
THE OUT is reinventing car rental in London, delivering high-end vehicles to customers’ doors with no rental desks, no hidden fees—just a smooth, first-class experience.
For more information, visit www.theout.com or search @theout.uk on Instagram.
About the Role
As THE OUT grows, so do our operational teams. The Rental Member Services Specialist is an ambassador for THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic, and friendly manner. We are committed to a concierge approach, ensuring a positive, memorable experience.
You will communicate directly with our customers on the front line across multiple channels, including email, live chat, social media, and phone. This role is primarily remote, with occasional visits to our Old Street (London) office.
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You’ll receive full training to ensure you’re confident in going above and beyond, delivering service that reflects our brand.
Responsibilities
- Managing customer service communications across multiple platforms (phone, live chat, email).
- Providing excellent, high-quality service to all customers.
- Handling general administration duties.
- Supporting the Fleet & wider teams as required.
Skills & Experience
Must-haves:
- Proficient oral and written communication skills.
- At least 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential).
- 2+ years of customer service experience with a luxury brand (desirable).
- B2B or concierge experience, confident in dealing with complex queries.
- Ability to solve problems effectively from the customer’s perspective, while aligning with THE OUT’s tone of voice.
- Strong ability to work flexibly across multiple aspects of the business.
- High energy, positivity, and confidence—even during challenging conversations.
- Ability to prioritise tasks and manage multiple projects under tight deadlines.
- Flexible availability for shifts, including weekends and Bank Holidays.
Key stakeholders you’ll engage with:
- Customer Service Manager
- Fleet Operations Team
- Other THE OUT team members (Fleet, Partnerships, Marketing, Product & Tech, Customer Service, InMotion Ventures)
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Benefits
- 1-year Fixed-Term Contract (FTC), Full-time position.
- Potential to become a permanent employee as the company grows.
- Opportunity to grow within a fast-paced startup environment.
- 25 days holiday + bank holidays (adjusted for shift work).
- Enrolment into the Company Pension Scheme.
- Discounts on rentals for employees.
- Birthday day off.
- Casual dress code.
- Company events.
- Life assurance.
- Benefits scheme.
- Sick pay after the probation period.
(Note: This role is contractor-based, pending permanent conversion.)
Application - Privacy Notice
By applying to this position, you agree to allow InMotion Ventures 3 Ltd to collect, store, and process your resume, contact details, and any other personal data for recruitment purposes.
InMotion adheres to EU data protection laws (GDPR) and will not share your data with third parties. Application data may be stored for up to 12 months for future roles.
For details on privacy policy, data access, deletions, corrections, or objections, please refer to [our privacy policy](insert link) or be informed that you may exercise your rights via the specified contact method.
Contact for questions: InMotion Ventures 3 Ltd Address: Abbey Road, Coventry, CV3 4LF Email: inmotion@jaguarlandrover.com
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