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Repairs Manager – London Heathrow Team
Due to some exciting projects, KONE is looking for a Repairs Manager to join our London Heathrow Team. If you're someone who enjoys building strong relationships, keeping projects moving, and making sure customers receive a great service from start to finish, this could be the role for you.
As a Repair Manager, you'll take ownership of the repair journey from the moment a request comes in through to a successful handover to the delivery team. You'll be the key point of contact, working closely with customers, subcontractors, suppliers, and internal teams to keep repairs on track, solve problems, and ensure everything runs smoothly. You'll typically spend 3–4 days a week in the office, working alongside the team and meeting with customers when needed. A driving license is mandatory.
What you'll be doing
- Managing repair KPIs from quotation through to handover.
- Collaborating with Repairs Supervisors and delivery teams to ensure works are accurately quoted and delivered to scope.
- Building lasting relationships and providing an excellent customer experience.
- Keeping communication clear, timely, and proactive throughout each repair.
- Reviewing costs against actuals, and ensuring margins are correct and works are priced accurately.
- Supporting the Operations in managing the P&L of the department.
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What we're looking for
- Someone who enjoys working with people and building strong relationships.
- Excellent communication skills and confidence working with a range of stakeholders.
- Strong organisation skills with the ability to manage multiple priorities.
- A proactive mindset and a natural approach to solving problems.
- Previous experience in repairs, construction, engineering, facilities, or a similar customer-focused coordination role is beneficial but not essential.
What you'll get
- Competitive salary, depending on experience
- Company car
- Private medical insurance
- 25 days' holiday plus bank holidays
- Company pension scheme
- Life Assurance and Employee Assistance Programme
- Personal Development Incentive (PDI)
- Cycle to Work scheme and a range of employee discounts
- Ongoing training through our dedicated learning platform
- Clear opportunities to develop your career within the business
Please note: This role is not eligible for visa sponsorship. Must be able to obtain an Airside pass.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
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In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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