Rydon
Repairs Administrator
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Repairs Administrator (Scheduler) – Rydon Maintenance Services
About the Role
Job Title: Repairs Administrator / Scheduler (based in Greenhithe, Kent)
Based at the Rydon Maintenance office in Greenhithe, Kent, this dynamic role offers an exciting opportunity to join a leading facilities management team that delivers essential services across healthcare, housing, schools, hospitals, and student accommodation.
For 40+ years, Rydon has built a reputation for combining personal service with cutting-edge technical expertise, supporting communities through award-winning, quality facilities built on the passion of its employees.
Do you thrive in a fast-paced, collaborative environment? Do you love solving problems and delivering slick, customer-focused solutions? If so, register your interest as our next Repairs Administrator (Scheduler).
The Opportunity
This core operational role is the key driver in ensuring our maintenance engineers deliver repairs efficiently across our portfolio. Here’s what you’ll be responsible for:
Key Responsibilities
✔ Duty of Care & Maintenance Demand
- Organise, coordinate, and allocate all reactive repair jobs and preventative maintenance tasks across a portfolio of assets
- Route calls and schedule tasks for directly employed engineers and subcontractors, ensuring jobs are assigned based on location, skills, and urgency
✔ Scheduling & Coordination
- Use Rydon’s dedicated scheduling software to oversee multiple engineers, reallocating jobs dynamically (e.g., based on emergencies, unexpected delays, or customer needs)
- Solve scheduling conflicts, reschedule tasks, and prioritise works to minimise downtime
- Receive, log, prioritise, and action new work requests (verbal, written, or system-generated)
- Ensure ongoing jobs are logged, tracked, and completed—closing works once finished
✔ Engineer Deployment & Job Management
- Assign the right engineer to each job, factoring in:
- Geographical distribution (typically one central Kent staff base with dispersed properties)
- Skills needed for the job
- Access requirements (e.g., keys, security permissions)
- Plan engineers’ diary calendars to ensure all tasks meet timetable and quality expectations
✔ External & Internal Co-ordination
- Collaborate with Rydon’s Call Centre team to book required appointments with residents/customers
- Shelve out-of-the-ordinary requests as appropriate to facilities management colleagues
- Work with contractors and subcontractors to manage specialist repairs
- Ensure works are tracked and completed compliantly across Rydon’s systems
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✔ Customer Service & Reporting
- Provide proactive, friendly, and efficient support to customers, residents, and colleagues—both face-to-face and over the phone
- Act as a liaison with the control room, maintenance engineers, and service teams to resolve issues professionally
- Report progress and any discrepancies to managers, ensuring consistency with compliant standards
Requirements & Person Specification
Essential Criteria
🔹 Experience working in a fast-paced environment with a strong sense of urgency 🔹 Relentless organisation and attention to detail—ability to prioritise, plan, and track multiple tasks efficiently 🔹 Problem-solving skills with the ability to think on your feet and adapt to changing demands 🔹 Strong administration skills with strong Microsoft Word, Excel, and Outlook proficiency 🔹 Good command of Google Maps, with an understanding of location-based productivity tools 🔹 Exceptional verbal and written communication skills—ability to empathise and manage customer expectations confidently 🔹 Passion for great customer service with a friendly, people-focused professional approach
Desirable
🔸 Previous experience working in facilities management, housing maintenance, or a similar high-volume repair environment 🔸 Familiarity with scheduling software (e.g., Assetwise, MX Logic, or equivalent CRM tools) is a plus 🔸 Working knowledge of health/social care sector standards or a similar regulated utility/property management sector would be advantageous
Benefits Package
Rydon invests in the development and recognition of its employees, with impeccable benefits available from Day 1:
💰 Competitive Salary & Career Growth
- Starting salary of £28,932 per annum, with clear progression opportunities to advance within the business
- Performance incentives and recognition for achieving targets and contributing to Rydon’s growth
🎓 Training & Continuous Development
- Full induction and ongoing training tailored to your role
- Coaching and mentorship to support your professional journey
💡 Flexible Benefits & Wellbeing
- Flexible working after the initial training period (hybrid option balancing home and office work)
- Employment flexibility to accommodate family needs through crucial life events
- 3-day sick pay guarantee and a 24/7 Employee Assistance Program (EAP) offering counselling, legal advice, and financial support
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🆓 Personal Healthcare & Appreciation
- FREE annual flu vaccination and discounted eyesight tests
- Health Cash Plan to help spread essential healthcare costs
- Employee discount scheme unlocking perks on insurances, lifestyle products, and more
🏆 Financial & Perks-Based Benefits
- Pension Contribution Plan – 4% employer match = investing in your future security
- Voluntary benefits flexi-scheme (including Cycle to Work, Dental, and Critical Illness cover)
🟢 Workplace & Diversity Commitment
- Equal opportunities employer with a culture of diversity and inclusion
- Team of supportive colleagues—a friendly, sociable office culture
Work Schedule & Workplace
Hours
- Full-time permanent position (40 hours per week)
- Monday to Friday (8:00 am – 5:00 pm)
Location
📍 Greenhithe Office (Kent) – a short journey from Bluewater shopping centre 🚇 Free parking on-site or easy access via train/bus (nearest station 5 mins walk away) 🌐 Hybrid policy for Continuity after initial training (on-the-clock flexible home/office balance) 🏠 Rotational rotations between office and home work to keep environments stimulating
Cultural Vibe
- A fun and customer-driven team with strong community values
- Friendly, collaborative culture encouraging team support and innovation
Why Rydon?
Rydon is a progressive, well-established company—commitment to equity, professional growth, and innovation ensures fulfilling careers for all. We seek driven, people-focused individuals who thrive in dynamic environments and value teamwork.
Whether you’re looking for a pragmatic role with room to progress, or enjoy practical, problem-solving work that makes a real difference, this role could be perfect.
We welcome applicants with diverse skill sets—especially those with administrative experience supporting facilities teams or customer-facing roles.
How to Apply
Apply online using the provided link above or send a CV to [insert application details].
Our process is efficient and user-friendly—whether uploading from a Dropbox, LinkedIn, or email, you can submit your details in minutes. Quicker applications get priority consideration.
To experience a day as a team member before committing, explore our team activities and culture here.
We’ll review your application shortly—good luck, and we look forward to hearing from you!
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