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Repairs Co-Ordinator
Req ID: 515261
Location
Mansfield (On-Site)
Appointment Basis
Permanent
Apply by
16/7/26
Salary + Benefits
£37k– + Pension, Contributed Healthcare, plus many other Flexible benefits
About Alstom
At Alstom, we understand transport networks and what moves people.
From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
Every day, we connect cities, reduce carbon, and replace cars—leading the way to greener, smarter mobility worldwide.
Your Future Role
To ensure all customer enquiries, quotations, and orders are processed using the Alstom Electronics business systems to a high standard of right-first-time and efficiency.
- Establish close liaison with planning, manufacturing, engineering, and sales to support high standards of customer service.
- Provide fast resolutions for service-effecting issues.
- Raise overall standards of customer focus.
Responsibilities
- Ensure all customer enquiries, quotes, and orders are processed via business systems right first time and compliant with customer requirements.
- Handle communication of any customer concerns.
- Serve as the main point of contact for general customer enquiries.
- Guarantee a high service level for all visitors and customers at Alstom Electronics.
- General administration duties as required—efficiently, effectively, and professionally.
- Adhere to targets and deadlines set by the Operations Manager.
- Report all HR/HSE issues.
- Foster strong working relationships with assembly teams, sales, purchasing, and key stakeholders.
- Ensure KPI targets for delivery and service levels are consistently met.
- Maintain full compliance with Alstom’s quality standards.
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Who We’re Looking For
We value passion and attitude over experience. Here are the skills and attributes that will help you thrive in this role:
- Strong understanding of:
- Administration
- Order coordination
- Planning
- Microsoft Office
- MRP (Manufacturing Resource Planning) systems
- Quality systems
- Experience in a relevant manufacturing environment, utilising modern business and office computer systems.
- Education to at least Diploma level in either:
- Business Administration
- Sales Coordination
- Demonstrable traits:
- Exceptionally well-organised
- Disciplined
- Logical thinker
- Self-motivated
- Strong ability to communicate at all levels
- Ability to think innovatively
- Commitment to delivering high standards in customer order processing and general administration.
What You’ll Love
Join us on a lifelong transformative journey. Our industry is here to stay, and we’ll help you grow, develop, and shape your career in ways that matter to you.
You’ll gain:
• Stability and challenges, free from repetitive routines. • Collaborative environment with valence teams and supportive colleagues. • Opportunity to contribute to innovative projects. • Agile working environment. • Flexibility to steer your career across functions and countries. • Access to award-winning development programs through our training investments. • Performance-based reward package, including:
- Pension
- Life insurance
- Medical cover • Up to 52 weeks’ full maternity and adoption pay. • 25 days’ annual leave + bank holidays, plus flexibility to buy/sell holidays. • Ability to customise benefits to suit your lifestyle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
No need to be a train enthusiast—just bring an open mind and drive. Think of our trains connecting you with loved ones; that’s why we do what we do.
Equal Opportunity Statement
Alstom is an equal opportunity employer, committed to:
- Creating an inclusive working environment.
- Encouraging all employees to reach their full potential.
- Valuing individual differences.
All qualified applicants receive fair consideration, without regard to:
- Race
- Colour
- Religion
- Gender
- Sexual orientation
- Gender identity
- Age
- National origin
- Disability status
- Other protected characteristics under local law
As a Disability Confident employer, we commit to:
- Interviewing all disabled job applicants who meet essential criteria.
- Considering flexible working requests for all roles, unless operational needs prohibit it.
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