London Borough of Hillingdon
Repairs Planner
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About the Role
At Hillingdon, we are committed to putting our residents first and delivering high-quality housing services across the borough.
We are looking for an organised and customer-focused Repairs Planner to coordinate and schedule responsive repairs across the Council’s housing stock and corporate properties.
You will play a key role in ensuring repairs are planned efficiently, appointments are managed effectively, and residents receive a high standard of service. You will work closely with operatives, contractors and internal teams to help deliver timely repairs, maximise first-time fixes and ensure compliance with regulatory and statutory requirements, including Awaab’s Law and the Regulator of Social Housing standards.
As a Repairs Planner, you will:
- Schedule and coordinate responsive repairs appointments for residents and contractors
- Prioritise urgent repairs, including damp and mould cases, in line with statutory timescales
- Monitor operative availability and reallocate resources where required
- Provide updates and support to residents regarding ongoing repairs
- Work closely with operatives, contractors and internal teams to ensure smooth day-to-day operations
- Maintain accurate records, reports and scheduling data across repairs systems
- Support performance monitoring and service improvement initiatives
- Deliver excellent customer service across telephone and email enquiries
About You
You will have experience in scheduling, planning or coordinating repairs or maintenance services within a fast-paced environment.
You will bring:
- Strong organisational and planning skills
- Excellent communication and customer service skills
- Experience working with repairs, housing or maintenance systems
- Ability to manage changing priorities and workloads
- Good attention to detail and problem-solving skills
- Confidence working with contractors, operatives and residents
- A proactive and team-focused approach
This is an excellent opportunity to join a busy frontline service and help deliver high-quality repairs and support to residents across the borough.
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About You
About Us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
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The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- 2 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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