Sureserve
Repairs Scheduler
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At Sureserve Energy Services UK
Excellence is not just an expectation; it's our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
We have an opportunity in our Glasgow office for a diligent and driven Repairs Scheduler.
Key Responsibilities:
- Deliver efficient scheduling and re-scheduling works as required and schedule at least one/two weeks ahead.
- Reconciliations of the previous day’s work.
- Managing capacity to deliver the workload, liaising with contract teams.
- Analyse workload data to ensure best scheduling practice is used (i.e. geography / skill set / existing works scheduled).
- Support with inbound/outbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
- Answer customer queries and take ownership of any issues arising through to completion.
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
- Ensure all jobs are assigned to the relevant engineers within designated regional/client areas.
- Ensure the engineers are aware of their daily schedules by assigning work their work and communicating any specific requirements.
- Support customers’ expectations, keep customers informed for early or late arrivals, redeploying and rescheduling appointments.
- Assign all emergency jobs to the relevant engineers within designated regional/client areas.
- Maximise diaries and support the delivery of the service team.
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Skills & Experience
- Practical experience in scheduling, or similar, ideally within the housing or facilities sector.
- Experience with scheduling tools/software.
- Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management.
- Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively.
- Ability to work under pressure, managing challenging situations calmly with problem/decision making skills.
- Adaptable and flexible to deal with fast changing situations and environments, an agile mindset.
- IT literate with proficiency in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
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Our package:
- Salary £26,808
- 37.5 hours per week (Monday to Friday).
- Pension scheme and family benefits.
- Life assurance & access to flexible benefits scheme (bike to work scheme, healthcare cash plan).
- 29 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
- Employee assistance programme with 24 hours telephone and online access.
- Generous recommend a friend scheme.
- Sureserve Group Legends scheme, with a reward for the ultimate legend!
- Employee engagement events to bring together colleagues and families.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Eligibility to work in the UK is required, and candidates will undergo background checks before starting employment.
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