London Borough of Hillingdon
Repairs Supervisor - North Area
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Repairs Supervisor - North Area
Repairs Supervisor – Hillingdon Council
About the Role
At Hillingdon, we are committed to delivering high-quality repairs services that put residents first.
We are looking for an experienced Repairs Supervisor to lead a busy repairs team delivering responsive repairs and void works across the borough. This is a key operational management role responsible for ensuring repairs are delivered efficiently, safely, and to a high standard, while maintaining excellent customer service and strong team performance.
You will oversee planners, lead operatives, and trades staff, ensuring day-to-day repairs, inspections, and works are effectively coordinated and delivered in line with Council standards and service targets.
Key Responsibilities:
- Lead and manage a repairs team delivering responsive and void repairs
- Oversee scheduling, inspections, fault diagnosis, and repairs delivery
- Manage planners, lead operatives, and up to 20 operatives
- Ensure repairs comply with quality, compliance, and performance standards
- Support contractor and supplier management across the service
- Investigate complaints, disrepair cases, and service issues where required
- Monitor budgets, performance data, and operational systems
- Deliver toolbox talks and promote health & safety best practice
- Support service improvement and continuous performance management
About You
You will have experience supervising repairs, maintenance, voids, or housing property services within a local authority, social housing, or contractor environment.
Essential Requirements:
- Strong team management and operational leadership experience
- Knowledge of housing repairs, inspections, and maintenance processes
- Experience managing contractors, suppliers, and service performance
- Strong organisational, communication, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- A resident-focused approach and commitment to service improvement
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This is an excellent opportunity to lead a frontline repairs service and help deliver safe, efficient, and high-quality housing repairs for residents across the borough.
About Us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for our success. Here’s a comprehensive overview of our employee benefits:
Employee Benefits Package:
- Flexible Working Hours – We recognise the importance of work-life balance.
- 36-Hour Workweek – Standard for all full-time staff.
- Generous Holiday Entitlement – Increases with length of service.
- Hillingdon Sports & Leisure – Discounts on council-owned leisure centres and swimming pools.
- Salary Sacrifice Schemes – Cycle purchase, electric vehicle leasing, and additional voluntary pension contributions.
- Cycle to Work – Eco-friendly commuting, bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – Access to LGPS plus Credit Union membership.
- Vivup Benefits – Variety of offers and discounts.
- Mental Health Support – Trained mental health first aiders, free 24-hour counselling, and legal advice (for employees and immediate family).
- Travel Support – Season ticket loans and free car parking.
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Equity, Diversity, and Inclusion (EDI) Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. Our goal is to ensure our workforce is representative of all sections of society—we actively welcome applicants from various backgrounds.
We strive for: ✔ Fair recruitment free from discrimination and bias ✔ Reasonable adjustments for applicants with disabilities ✔ An environment where everyone feels respected and valued
We uphold the principle of equality, diversity, and inclusion in all aspects of our organisation.
Recruitment Information
- Guaranteed interview scheme for candidates with disabilities who meet the essential criteria.
- Safeguarding commitment: All staff and volunteers must support the welfare of children, young people, and vulnerable groups.
- Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2019.
- Pre-employment screening includes:
- Qualifications check
- 2 years of referencing
- Right to Work verification and new starter health questionnaire required.
Priority Consideration:
- Applicants currently at risk of redundancy within Hillingdon Council will be prioritised if meeting the essential criteria.
- Due to high demand, this role may close early—apply as soon as possible to avoid disappointment.
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