South West Water
Reporting Administrator
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Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
About the Role
We're looking for an organised and detail-focused Reporting Administrator to join our Operational Reporting team. This is a pivotal administrative role that supports the delivery of accurate operational reporting, effective stakeholder communication, and the smooth running of reporting processes across the business.
You'll work closely with Reporting Technicians, operational teams, and internal stakeholders, helping to ensure data integrity, coordinating reporting activities, and managing queries. This role is ideal for someone who enjoys working with data, has excellent organisational skills, and thrives in a fast-paced environment.
What You'll Be Doing
As our Reporting Administrator, you will:
- Provide administrative support to the Reporting Technicians and Operational Reporting Manager.
- Support the production and distribution of regular and ad hoc operational report requests from managers and business stakeholders.
- Validate, cleanse, and maintain data to ensure accuracy and consistency.
- Coordinate reporting requests and requirements from internal stakeholders.
- Monitor and manage the team's shared mailbox, responding to or redirecting queries as appropriate.
- Act as a key point of contact between operational teams, Reporting Technicians, and other business functions.
- Assist with the processing of Guaranteed Standards of Service (GSS) payments.
- Support the creation and maintenance of flooding information within corporate mapping systems.
- Prepare meeting agendas, take accurate minutes, and track actions to ensure commitments are followed through and completed on time.
- Maintain action logs and provide updates on outstanding actions to relevant stakeholders.
- Support continuous improvement initiatives for reporting processes, systems, and tools.
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What We Are Looking For
Essential Skills & Experience
- Previous experience in an administrative, reporting, or data-focused role.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail and commitment to data accuracy.
- Strong communication and stakeholder management skills.
- Experience using Microsoft Office applications, particularly Excel.
- Ability to produce clear and professional meeting minutes and maintain action trackers.
- Confidence working with data and interpreting reporting information.
Desirable
- Experience with reporting tools such as Power BI or similar platforms.
- Experience working with databases or reporting systems.
- Experience supporting operational or utility-based teams.
- Knowledge of data validation and data quality processes.
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Whats In It For You
- 23 days starting holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
Closing Date
31st July 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Our Culture
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our Core Values
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.
From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.
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