Reprographics Operator

Salary: £28,469 per annum + 7.5% shift allowance (£30,604.18 total), plus company benefits
Address: London EC1A
Contract: Permanent, full time
Shifts: 37.5 hours per week, Mon-Fri, 07:00–15:00 and 15:00–23:00 on a rota with a 30-minute unpaid break
There may be an occasional requirement to cover night shifts (23:00–07:00) to support business continuity during periods of absence.

Work model: Fully onsite

Williams Lea seeks a Reprographics Operator to join our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes. Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

The Reprographics Operator is a hands-on print production role responsible for the end-to-end delivery of high-volume, high-quality print, finishing and document production services for employees, clients and stakeholders. Working within a busy reprographics environment, the role requires an individual who is confident operating commercial print and finishing equipment, managing multiple production requests simultaneously, and delivering accurate work to demanding deadlines.

The successful candidate will take ownership of print jobs from receipt through to completion, ensuring all output meets the highest standards of quality, confidentiality and customer service. This position is ideally suited to candidates with experience in print production, reprographics, document services or commercial print environments who thrive in a fast-paced operational setting and enjoy combining technical print expertise with excellent client service.

Key Responsibilities

• Deliver a high-quality reprographics service, ensuring all print, finishing and document production requests are completed accurately, efficiently and within agreed service level agreements (SLAs)
• Provide an exceptional client experience by building strong working relationships and responding promptly and professionally to client requests and enquiries
• Maintain strict confidentiality when handling sensitive, business-critical and confidential client documentation, ensuring compliance with client security policies and information governance requirements
• Operate and maintain proficiency across all reprographics equipment and software, ensuring work is produced to the highest quality standards
• Verify job instructions and specifications before production, seeking clarification where required to ensure work is completed accurately and to client expectations
• Take ownership of all assigned work from receipt through to completion and delivery, providing timely progress updates and proactively communicating any issues or potential delays
• Manage competing priorities and urgent requests effectively, ensuring business-critical and time-sensitive work is delivered accurately and within agreed deadlines
• Perform quality assurance checks on all completed work to ensure output meets required standards before release to the end user
• Support the delivery of document services by preparing, printing, finishing, binding and distributing documents in accordance with operational procedures
• Conduct routine equipment maintenance, including replenishing consumables, changing toner, clearing paper jams and reporting equipment faults promptly
• Carry out manual handling activities safely when moving paper stocks, consumables and finished products, in accordance with H&S requirements
• Monitor stock levels and ensure necessary materials and supplies are available to support uninterrupted service delivery
• Accurately complete administrative tasks, including work ticket reconciliation, meter readings and production records
• Collaborate effectively with colleagues, Team Leaders and client stakeholders to ensure workloads are managed efficiently and client needs are met
• Contribute to a safe, organised and professional working environment by adhering to Health & Safety requirements and maintaining a clean and tidy workspace
• Identify opportunities to improve processes, service delivery and customer satisfaction, supporting a culture of continuous improvement
• Adapt to changing business requirements and undertake any other reasonable duties as required by management