Notting Hill Genesis
Resales Progression Executive
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Job Introduction
What You’ll Do
As a Resales Progression Executive, you will play a key role in helping leaseholders to list their home for sale and support prospective buyers through the purchase process. Working within our Resales and Staircasing team, you will manage a varied caseload of Shared Ownership, Low-Cost Home Ownership, resales, and property transactions, delivering an outstanding customer experience while generating income for the organisation.
The Resales Progression Executive is responsible for progressing sales efficiently, assessing buyer suitability, providing expert guidance on home ownership options, and ensuring transactions are completed in compliance with statutory and regulatory requirements. Through your knowledge of the housing and property market, you will help residents move forward with confidence while supporting successful outcomes for both existing and prospective homeowners.
This is an excellent opportunity for someone with experience in Shared Ownership, housing, property sales, and customer service who enjoys working in a fast-paced environment where they can make a real difference to residents.
How You’ll Do It
- Drive income through Shared Ownership and resale transactions, including repossession sales and deceased estates, proactively pursuing leads, assessing incoming buyers and supporting successful sales outcomes.
- Manage a demanding caseload, balancing competing priorities to ensure transactions progress efficiently and key deadlines are met.
- Support customers by explaining their options, outlining risks and providing guidance on the most appropriate route to sale or home ownership.
- Build and maintain strong relationships with residents, solicitors, agents and internal colleagues to drive successful transactions and positive customer outcomes.
- Ensure data is accurately maintained and transactions are completed in line with regulatory, audit and compliance requirements.
- Keep up to date with policy and legislative changes, identify potential risks, contribute to service improvements and support the ongoing management of Low-Cost Home Ownership products.
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The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
- Knowledge of the property market, conveyancing processes, and leasehold transactions.
- Experience of delivering excellent customer service in a fast-paced, target-driven environment.
- Strong communication and interpersonal skills, with the ability to build positive stakeholder relationships.
- Ability to read and interpret leases and use Microsoft Office and business systems effectively.
Desirable:
- Experience working within a housing association, developer, estate agency, or property-related environment.
- Experience working with regulatory and compliance requirements relating to property sales and home ownership products.
Hybrid arrangements - with 2 days from BKH (Tues & Thurs) and 3 days from home – this is subject to business need.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
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All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 20 July
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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