Legal & General
Resales & Staircasing Manager
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Resales & Staircasing Manager
Contract: until end of November
Work Setup: Remote
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.
Creating communities to live, grow and flourish, that's Legal & General Affordable Homes (L&GAH). We're also committed to removing the stress and anxiety associated with moving home, and we want to deliver true customer satisfaction. Our message is a simple one and is supported by guarantees from a leading UK brand, synonymous with honesty and trust.
What You'll Do
- Coordinate shared ownership resales, staircasing transactions, and complex cases (e.g., hardship, buy-backs, lease variations) across the Legal & General Affordable Homes (L&GAH) Portfolio.
- Serve as primary contact for leasehold enquiries from customers and managing agents, promoting L&GAH customer values and consistent service delivery.
- Ensure full compliance with Homes England/GLA guidance, Capital Funding Guide, L&G Equality and Diversity, and Health & Safety policies.
- Maintain accurate records, transaction logs, and data integrity in Salesforce CRM, with timely updates and regular reporting to the Head of Leasehold on progress, risks, and blockers.
- Prepare and issue memorandums of sale, lease consents, and other documentation as required.
- Liaise with solicitors, valuers, internal stakeholders, and managing agents to progress transactions efficiently and identify process improvements.
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What You Bring
- At least 2 years' experience/ knowledge of shared ownership resales, staircasing, transfers of equity, or similar transactions
- Knowledge of shared ownership, ideally gained within a housing association background
- Understanding of the importance of resale restrictions, parameters, and compliance requirements under Homes England/GLA guidance and Capital Funding Guide
- Excellent empathy, telephone manner, and written email communication skills, with a customer-service focus for handling challenging conversations (e.g., affordability issues, service dissatisfaction)
- Ability to hit the ground running in a fully remote, auditable role, managing high-volume transactions independently with minimal supervision
- Meticulous attention to detail to ensure full compliance, data accuracy, and process integrity in fast-paced environments
- Comfortable engaging directly with customers via phone and email
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What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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