Parkside Recruitment
Reservation Agent
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Reservation Agent – Luxury Hotel | Central London
Salary: Competitive + Outstanding Benefits
Location: Central London
Hours: Full-time | Shift Patterns (including weekends and bank holidays)
Join One of London's Leading Luxury Hotel Collections
Are you passionate about delivering exceptional customer service? Do you have experience within hotel reservations or hospitality and enjoy creating memorable guest experiences?
We're recruiting for a Reservation Agent to join the prestigious Montcalm Collection, a luxury hotel group renowned for its exceptional service, iconic London properties, and commitment to employee development.
This is an exciting opportunity to join a collaborative team where every booking is the start of an unforgettable guest journey.
The Role
As a Reservation Agent, you'll be the first point of contact for guests, ensuring every reservation is handled professionally and efficiently whilst maximising revenue opportunities.
Key Responsibilities:
- Manage reservations via telephone, email, and online booking platforms.
- Deliver exceptional customer service and resolve booking enquiries.
- Maintain an excellent knowledge of room types, rates, packages, and promotions.
- Process amendments, cancellations, and no-shows accurately.
- Manage room inventory to help maximise occupancy.
- Identify opportunities to upsell rooms and hotel experiences.
- Liaise with internal departments to ensure guest requests are communicated.
- Prepare reservation reports and maintain accurate booking records.
- Act as an ambassador for the Montcalm Collection, delivering a luxury guest experience from the very first interaction.
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What We're Looking For
- Previous reservations experience within a hotel or serviced apartment environment.
- Experience within luxury hospitality is highly desirable.
- Excellent communication and customer service skills.
- Strong organisational skills and exceptional attention to detail.
- Experience using Opera PMS or a similar hotel reservation system.
- A proactive, solutions-focused approach.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, weekends, and bank holidays.
- Right to work in the UK (visa sponsorship is not available).
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What's on Offer
- Competitive salary.
- 28 days holiday (including bank holidays), increasing with service.
- Paid birthday leave.
- Cashback healthcare plan.
- Employee Assistance Programme with legal and wellbeing support.
- Complimentary meals whilst on duty.
- Marriott Bonvoy hotel discounts.
- Exclusive Montcalm Collection room rates.
- Cycle to Work scheme.
- Discounted gym membership.
- Ongoing training, leadership development, and career progression.
- Paid volunteering day.
- Employee referral scheme.
- Recognition awards and regular team celebrations.
If you're passionate about hospitality and looking to develop your career with one of London's premier luxury hotel collections, we'd love to hear from you.
Apply today or contact Frankie at Parkside Recruitment for more information.
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