Travel + Leisure Co.
Reservation Consultant - Telemarketing
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Reservation Consultant - Telemarketing
Reservations Consultant (Telemarketing) – Travel + Leisure Co.
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
About the Role
At Travel + Leisure Co., our mission is simple: to put the world on vacation. As a global leader in vacation ownership and travel experiences, we help people create lasting memories through exceptional holiday opportunities and world-class customer service.
We are looking for a Reservations Consultant (Telemarketing) to join our high-performing team. In this exciting sales role, you'll connect with prospective members, promote exclusive mini-vacation packages, and help guests take the first step toward their next unforgettable getaway.
If you're passionate about sales, thrive in a fast-paced environment, and love helping customers turn travel aspirations into reality, we'd love to hear from you.
What You'll Do
As a Holiday Consultant, you will:
- Contact prospective customers through outbound and inbound calls to promote and sell mini-vacation packages.
- Engage with customers who have already purchased travel certificates and convert them into confirmed bookings.
- Research accommodation availability and coordinate tour presentation appointments.
- Ensure all bookings, amendments, and cancellations comply with company policies and procedures.
- Promote seasonal campaigns, special offers, and vacation experiences.
- Maximise every customer interaction across phone, email, social media, and online enquiries.
- Schedule qualified appointments and presentations using assigned lead sources.
- Provide accurate information and directions to designated sales locations.
- Deliver exceptional customer service and create positive customer experiences at every touchpoint.
- Build rapport, overcome objections, and confidently guide customers through the booking process.
- Consistently achieve and exceed individual and team performance goals.
- Contribute ideas that improve processes, customer experiences, and business results.
- Demonstrate integrity, accountability, and a commitment to our service culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Bring
We're looking for motivated individuals who are:
- Experienced in telesales, telemarketing, or a sales-focused contact centre environment.
- Confident communicators with an engaging and professional phone manner.
- Passionate about providing outstanding customer experiences.
- Resilient, driven, and results-oriented.
- Comfortable working with sales targets and performance metrics.
- Skilled at building rapport, handling objections, and closing sales opportunities.
- Highly organised with strong attention to detail.
- Self-motivated and able to effectively manage priorities.
- Team-focused, positive, and collaborative.
- Excited by a fast-paced environment where no two days are the same.
Why Join Travel + Leisure Co.?
At Travel + Leisure Co., we believe our people are our greatest strength. When you join us, you'll enjoy:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A competitive base salary plus attractive incentive opportunities.
- Career development and growth within a global organisation.
- Ongoing training, coaching, and support.
- A collaborative and inclusive workplace culture.
- Employee travel and lifestyle benefits.
- Recognition programs that celebrate individual and team success.
- The opportunity to help create memorable vacation experiences every day.
Ready to Help People Discover Their Next Holiday?
If you're a motivated sales professional with a passion for customer engagement and travel, we invite you to apply today and become part of a team dedicated to putting the world on vacation.
About Our Culture
Hospitality is at the heart of all we do at Travel + Leisure Co.
- We foster an inclusive environment where exceptional service and fun coexist.
- We value collaboration, celebrate one another’s successes, and continuously support each other’s growth.
- We're always looking ahead to what’s next and how we can strengthen our business, communities, and the customer experience.
Where memories start with you—join our global team and build a career where positivity, fun, and excellence thrive.
Equal Opportunities Employer
- Travel + Leisure Co. is an equal opportunity employer committed to fostering a diverse, inclusive, and supportive workplace for all.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location