Millennium Hotel and Resorts UK
Reservations Agent
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About Us
Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.
About the Role
The Chelsea Harbour Hotel is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.
Key Responsibilities
- To be fully conversant with the Opera system and to apply it to individual and group reservations
- To be fully aware of all department standards of performance and procedures and to follow them
- To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
- To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
- To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
- To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards
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Requirements
Reservations Agent will have:
- Experience and knowledge of Opera.
- Capacity to complete jobs within the deadlines.
- Excellent organizational skills and the ability to multitask and work under pressure.
Benefits
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Group
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“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
About Chelsea Harbour Hotel
Our 5-star luxury hotel in one of London's most prestigious areas. With breath-taking panoramic views over Chelsea Harbour Marina and the River Thames, The Chelsea Harbour Hotel & Spa London comes with everything you need for complete relaxation - attentive service, spa and health club facilities, 154 luxury suites and 4 penthouses that offer the perfect stay in Chelsea.
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