La Mon Hotel & Country Club
Reservations Agent
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Reservations Agent
Reservations Agent – Job Description
Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
La Mon Hotel & Country Club, an independent hotel in Northern Ireland, is committed to maintaining high service standards and fulfilling our promise to guests.
Hospitality is a thriving industry right now—ideal for both new recruits and experienced staff looking to advance or enhance their career. The guest experience here is vibrant, flexible, and ever-evolving.
We’re currently seeking a Reservations Agent to join our growing team.
About The Role
Job Description
Position: Reservations Agent Department: Front Office Reports to: Sales & Events Manager & General Manager
Responsibilities
General Duties
- Receive and manage incoming reservations from:
- Leisure guests
- Corporate clients
- Tour operators
- Sporting groups
- Conference bookings
- Respond professionally to email inquiries and bookings
- Process online reservations through our booking engine
- Ensure accurate data entry in the Property Management System (PMS)
- Maintain up-to-date booking records, confirm reservations, and track group follow-ups
- Allocate bedrooms while maintaining correct room rates
- Update Online Travel Agencies (OTAs) and monitor rate parity
- Collaborate closely with the reservations team and front desk team
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Customer Relations
- Develop strong relationships with clients, anticipating their needs to secure repeat bookings
- Work closely with housekeeping, sales, and other departments to meet guest expectations
- Build positive working relationships with all clients to maximise customer retention
Operations & Service
- Coordinate all sales inquiries and escalate requests to relevant departments
- Facilitate seamless communication between Reception, Housekeeping, and all operational teams
- Maintain and update the hotel’s accommodation database
- Support other hotel departments as required, including flexible schedules/duties
- Adhere to all company policies, including Health and Safety guidelines
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Required Criteria
- At least 12 months’ experience in a similar role within the hospitality industry
Desired Criteria
- Strong familiarity with PMS systems
- Proficiency in customer service communication
About La Mon Hotel & Country Club
Set amidst scenic countryside yet just 15 minutes from Belfast, La Mon offers four-star luxury combined with:
- Country Club facilities for members and guests
- Odessi Health & Beauty spa treatments
- Diverse dining, from intimate The Mill restaurant to casual Charlie’s Bistro
Company Culture
Our members enjoy free gym access, discounts on amenities, and luxurious relaxation options including:
- 15-metre swimming pool
- Sauna, jacuzzi, and steam room
- Tennis court and two gyms
- Odessi Health & Beauty & La Mon Hair Studio
Key Details
Closing Date: Wednesday, 15th July 2026 Contract Type: Full-time Salary: Based on experience
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