How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
Set within a Grade II–listed building in the heart of Cheltenham, The Queens Hotel is one of Europe’s earliest purpose-built hotels. Boasting 84 elegantly appointed rooms, two versatile meeting spaces, including our Regency Suite, alongside a refined restaurant and bar, we deliver timeless charm, exceptional service, and locally inspired cuisine.
The Role
We’re seeking a proactive, detail-oriented Reservationist to support our reservations operations and ensure outstanding guest experiences from the first point of contact.
Main Roles & Responsibilities:
- Handle all individual and group reservations enquiries, confirmations, and amendments with accuracy and professionalism.
- Deliver exceptional guest service via phone, email, and in person, ensuring all interactions are warm, efficient, and aligned with brand standards.
- Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
- Collaborate with the Meetings & Events and Front Office teams to ensure seamless guest experiences.
- Input and manage bookings within the property management system, ensuring accurate records and billing.
- Support the Reservations & Events Manager in driving occupancy and revenue through upselling opportunities and yield management.
- Assist in compiling reports and data analysis to help improve booking trends and guest satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We’re looking for someone with:
- A strong background in customer-facing roles, preferably within hospitality or travel.
- Excellent communication and interpersonal skills, with a guest-first mindset.
- A high level of organisation, accuracy, and attention to detail.
- Comfortable working independently as well as part of a team in a fast-paced environment.
- A positive, adaptable attitude with a desire to learn and grow within the company.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Perks
- Complimentary meals when on duty.
- On-site parking and cycle-to-work benefits.
- Access to professional development opportunities.
- Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more.
If this sounds like the job for you please get in touch!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills