Bvlgari Hotel London
Reservations Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Nestled in the heart of Knightsbridge, the Bulgari Hotel London offers a luxurious blend of Italian elegance and British sophistication. Renowned for exceptional service and meticulous attention to detail, we pride ourselves on delivering a world-class experience to each and every guest. As a Reservations Agent, you'll be an integral part of our team, ensuring that our guests' journeys start with a seamless and memorable reservation experience.
Job Description
As a Reservations Agent, you will be the first point of contact for guests, setting the tone for an exceptional stay. Your primary responsibilities will include managing reservations inquiries, coordinating with other departments to ensure flawless service, and personalizing guest interactions to meet their unique needs. This role demands a keen eye for detail, a warm and professional manner, and a passion for creating outstanding guest experiences.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Handle incoming reservation requests, providing accurate information and recommendations to guests.
- Maximize room occupancy and revenue through effective reservation management.
- Maintain up-to-date knowledge of hotel services, room types, and special offers.
- Communicate with other departments to arrange special requests or assist with any guest requirements.
- Provide prompt, courteous service to each guest, ensuring their journey begins with excellence.
What We’re Looking For
- Previous experience in a reservations or front-office role within luxury hospitality.
- Excellent communication and interpersonal skills, with a warm and professional manner.
- Strong organizational skills and the ability to handle multiple reservations seamlessly.
- Passion for luxury hospitality and delivering personalized, high-quality service.
- Knowledge of reservation systems (e.g., Opera) is advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
Join a dedicated team in one of London’s most luxurious hotels and enjoy access to competitive benefits, professional growth opportunities, and the chance to create memorable guest experiences in an iconic setting. If you’re passionate about hospitality and have a flair for delivering exceptional service, we would love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location