Ready Steady Store
Reservations Agent
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About Us
At Ready Steady Store, we provide secure, affordable, and convenient self-storage solutions for individuals and businesses. Our goal is to make storage simple, whether customers are moving home, decluttering, storing business stock, or needing extra space for life’s changing needs.
We pride ourselves on delivering outstanding customer service, offering clean, modern facilities and a friendly, professional team that is always ready to help. We believe that great service starts with great people, which is why we invest in our employees and create a positive, supportive working environment where everyone can thrive.
As a growing company, we are looking for motivated individuals who are passionate about helping customers and making a difference every day, whilst ensuring that correct processes are followed and maintained, but who will still enjoy having the autonomy to make decisions that really make a difference!
If you enjoy working in a fast-paced environment, take pride in delivering excellent service, and want to be part of a team that values reliability, teamwork, and professionalism, we would love to hear from you!
What We’re Looking For
We’re looking for a confident, driven telesales professional who thrives on turning conversations into conversions.
- Are you a results-driven telesales professional?
- Do you thrive in a fast-paced, customer-focused call centre environment where you can engage with customers and maximize your earning potential?
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Requirements
- A proven telesales experience, ideally gained in a high-volume call centre environment
- Skilled in handling the full sales cycle – from the first customer interaction through to closing the sale
- Confident in securing business on the first call, demonstrating strong persuasion and closing abilities
- An exceptional communicator who can quickly build rapport, understand customer needs, and influence decisions
- Driven by results, motivated by targets, and able to perform under pressure
- Customer-focused and professional, ensuring every call reflects our brand standards and commitment to service excellence
- Set up for success from home, with a quiet, dedicated workspace and a reliable internet connection
The Role
- Position: Inbound and Outbound Reservations Agent
- Reporting to: Head of Sales & Customer Service
- Salary: £27,563.00 OTE up to £40,000
- Hours: 40 hours per week
- Working pattern: Rolling 5 days a week over 7 days
- Type: Permanent
- Location: Office Based – Worsley
- Equipment: All equipment provided
Job Description
As an Inbound & Reservations Agent, you’ll be the first point of contact for potential customers turning enquiries into confirmed bookings through excellent communication and a customer-first approach.
You will:
- Make outbound follow-up calls to customers who’ve requested a quote through our website – all warm leads, no cold calling
- Handle inbound calls from customers seeking quotations or advice
- Build rapport quickly, identify customer needs, and provide tailored storage solutions
- Manage the full sales process, from enquiry to close, securing business on the first call where possible
- Achieve and exceed sales targets, with the opportunity to earn uncapped commission
- Work 5 days per week on a rolling 7-day rota, which will include weekend shifts
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Benefits
- 20 days holiday entitlement plus bank holidays (rising by 1 day each completed year of service) capped at 25 days
- Extra day holiday for your birthday/personal day
- Annual Company Events Day
- Mental Health Care – 6 paid counselling sessions via our Healthshield EAP
- Health care plan via Healthshield including eye care, dental, physio etc
- Employee Discount on storage units
- Free on-site Parking
- Enhanced sick pay (t’s and c’s apply)
- Enhanced family policies - Maternity, Paternity
- Pension
- Discretionary bonus scheme
- Company events
- Employee discount
- Gym membership
- Health & wellbeing programme
- Cycle to work scheme
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Ability to commute/relocate:
Manchester M28 2QB: reliably commute or plan to relocate before starting work (required)
Experience:
Sales: 3 years (required)
Work Location: In person
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