Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are looking for a professional, friendly, and customer-focused Reservations and Meeting Room Coordinator (Central Reservationist) to join our team, who play a key role in delivering an outstanding visitor and client experience within a banking client's Milton Keynes Office.

The focus of the Central Reservationist is to ensure the smooth day-to-day operation of our front-of-house and meeting facilities.

This is an exciting opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, building strong relationships, and providing exceptional service to a wide range of stakeholders.

Key Responsibilities

• Deliver a warm, professional, and engaging welcome to all visitors, clients, and colleagues, creating a positive first impression from the moment they arrive.
• Act as the primary point of contact for enquiries via telephone, email, and face-to-face interactions, providing a responsive and customer-focused service.
• Manage requests and enquiries efficiently, ensuring timely resolution and maintaining high standards of customer care.
• Identify and escalate service-related issues where appropriate, taking ownership to ensure effective and professional resolution.
• Build and maintain strong working relationships with clients, colleagues, and key stakeholders across the business.
• Anticipate customer needs and proactively seek opportunities to enhance the visitor and client experience.
• Manage visitor and client requests with accuracy, professionalism, and exceptional attention to detail.
• Support the onboarding and development of new team members, contributing to a positive and collaborative team culture.
• Coordinate meeting room bookings and schedules, ensuring all arrangements are managed effectively.
• Liaise with facilities, catering, security, and business support teams to ensure the successful delivery of meetings and events.
• Organise conference and meeting requirements, including room setup, catering, technology, and support services, ensuring a seamless experience for attendees.