Rapport Guest Services
Reservations & Space Coordinator
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Reservations & Space Coordinator
Reservations and Space Coordinator – Rapport
About the Role
We are seeking a Reservations and Space Coordinator to join our dynamic team at Rapport. This role is responsible for:
- Managing the EMS booking system, including creating and maintaining resources, locations, and booking configurations
- Providing system support, troubleshooting, and ensuring smooth scheduling of reservations
- Managing reservations for managed spaces as part of the reservations team
Our client is an American global media, marketing and corporate communications holding company.
Contract Details
- Position: Full-time, Permanent
- Hours: 40 per week (Monday–Friday, shift rota 7:30 AM–6 PM)
- Salary: £36,603 per annum
Benefits
Shape your workplace and career with an award-winning benefits package:
- Financial Freedom: Exclusive travel, grocery discounts, life assurance, and cash rewards.
- Security: Contributory pension scheme for long-term stability.
- Well-being: Access wellness programs, Employee Assistance Program (EAP), and digital GP services.
- Growth: Unlimited learning and development opportunities.
- Recognition: WOW Awards celebrating performance and inclusion.
- Mission-Driven: One paid day off annually to support a cause you care about.
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Main Responsibilities
- Act as the primary UK contact for EMS projects under the Guest Services Manager or Director of Space Management, overseeing resource configuration and location setups.
- Manage EMS Service Now tickets, responding swiftly to queries and escalating issues to onsite teams.
- Generate monthly performance reports and monitor key metrics in EMS specifications.
- Control end-to-end reservation processes, including booking requests and ensuring conflict-free scheduling for meetings and events.
- Resolve meeting space-related issues efficiently, utilising site and agency knowledge to provide premium support.
Required Skills & Critical Criteria
Must embody our Rapport values: ✔ Create Rapport | ✔ Be Brilliant | ✔ Innovative Spirit ✔ Walk Tall | ✔ Stronger Together
- Proven experience in booking systems, facilities management, or administrative support with strong scheduling and resource oversight.
- Capacity to administer and configure system data (resources, locations, permissions) while upholding data accuracy.
- Exceptional coordination skills, including booking conflict resolution and communication with stakeholders.
- Exceptional communication in seek and grooming stakeholder requirements while providing timely updates.
- Ability to organise high-volume operations with precision and handle multiple administrative priorities efficiently.
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About Rapport Guest Services
A multi-award-winning company that delivers front-and-back-of-house guest services for global brands in the UK, Ireland and beyond.
- Culturally rooted in people-first practices with a commitment to Diversity & Inclusion.
- Disability Confident Employer—we prioritise meaningful opportunities for all.
Explore more at www.rapportservice.com.
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