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Reservations Supervisor
Job Description
Waldorf Astoria London - Admiralty Arch is seeking a Reservations Supervisor to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
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A World of Rewards
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Responsibilities
Here's what you'll do during a typical day:
The Reservations Supervisor plays a key role in optimising revenue performance and guest satisfaction by leading the Reservations function with precision, professionalism, and commercial awareness.
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Responsibilities
As a Reservations Supervisor, you will oversee the day‑to‑day activities of the Reservations Team, ensuring all procedures are executed seamlessly to maximise revenue and deliver an exceptional Guest experience. You will also partner with the team to cultivate repeat and future business opportunities. Your responsibilities will include, but are not limited to, the following:
Support the efficient daily operations of the Reservations Department Manage telephone, email, and written enquiries promptly, professionally, and in full alignment with brand standards, ensuring absolute accuracy and attention to detail Analyse seasonal, historical, and market trends to optimise occupancy and average room rate performance Identify new business opportunities, cultivate sales leads, and respond strategically to enquiries to maximise revenue potential Prepare tailored quotations and detailed written confirmations for clients and partners Proactively monitor guest satisfaction, resolving issues with discretion and efficiency to encourage repeat business Ensure team members are fully knowledgeable about hotel services, facilities, and processes, fostering a culture of excellence in relationship management, sales techniques, customer service, and billing accuracy Ensure all reservations are correctly secured, with no‑show and late cancellation charges applied appropriately, and that all policies and procedures are consistently followed to protect Guest satisfaction Monitor team presentation, performance, and service standards, with a strong emphasis on coaching, training, and teamwork Support the recruitment, onboarding, training, and ongoing development of the Reservations Team
What are we looking for?
Role
A Reservations Supervisor representing Hilton brands consistently places Guest needs at the forefront while working collaboratively across the organisation. To succeed in this role, you will demonstrate the following characteristics and capabilities:
Strong organisational and administrative skills with exceptional attention to detail A positive, confident, and professional demeanour, supported by clear and effective communication A genuine commitment to delivering personalised, high‑quality Guest service A confident, polished, and engaging telephone presence High proficiency in IT systems and reservation technologies Impeccable grooming standards reflecting luxury hospitality expectations
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Working knowledge of hotel property management and reservation systems Previous experience in Reservations or Sales within a hotel or leisure environment A relevant degree or professional qualification in business or a related discipline
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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